hanswuk
New Member
Are you sure that Renault dealers are any better? :eusa-think:
Peugeot RCZ Forum
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Anonymous
Guest
I recall when Peugeot UK announced the cessation of the Feline Pack, I went berserk as I had assumed this to be an ongoing option. I wrote to Pug asking what would happen if I got rear ended and needed a replacement exhaust and was told that they would source, supply and fit one.
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Anonymous
Guest
Nope and the nearest one is Dundee which is a round trip of 140 or so miles...
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Anonymous
Guest
OO58RON said:
Now...this IS interesting!! I cannot see how they can pass the buck on this. Surely to goodness they have an obligation to do so...perhaps even more so when it was specced, paid for and fitted at their behest. :eusa-think: How this is dealt with will probably be the deciding factor for me to be honest.
To think I took my old man with me to tempt him towards the 308 or 2008 as a replacement for his Alfa. Think we can scaler say they've lost in excess of 20k worth of business today alone...
pete.garratt
Member
OK guys, my first serious post for a while now - but a helpful one, I hope.
Background: Peugeot had their quad exhaust designed by a sub contractor - Zunsport - but only ordered a limited quantity. That's why they tell you they are obsolete/unavailable now. They've sold them all. Of course, Zunsport can still supply them, as others have noted.
I know all of this to be true because, sadly, someone rear-ended me about a year ago and a new exhaust conversion kit was needed to effect the repair.
Basically, this is a 'finisher'. To convert an original car, the standard twin finisher is removed, the end piece of the back box outlet pipe is hacksawed off (yes, you read right), a panel of the lower rear plastic panel is also hacksawed out - following a template supplied, and the new quad pipes installed and bolted across the rear. There are a couples of clamps to provide a bit of adjustment and the now shortened pipe from the back box is wrapped in heat wrap to provide a bit of a seal and is held in place with a couple of try wraps. I still have the original instructions from the kit (I knew they'd come in handy, so I asked if I could have them).
I haven't got time tonight but tomorrow I'll see if I can scan them and turn them into a .pdf I can post here, so you can have a look for yourself.
If all that's happened is the heat wrap has come adrift, I'm sure it can be replaced & re-fixed. I dare say someone at Zunsport could even give advice on the material to get if replacement is needed - they might even be prepared to supply it. I would expect a reputable outfit like Zunsport to have reels of the stuff - it's used for a few applications.
Hope that's of some help.
Background: Peugeot had their quad exhaust designed by a sub contractor - Zunsport - but only ordered a limited quantity. That's why they tell you they are obsolete/unavailable now. They've sold them all. Of course, Zunsport can still supply them, as others have noted.
I know all of this to be true because, sadly, someone rear-ended me about a year ago and a new exhaust conversion kit was needed to effect the repair.
Basically, this is a 'finisher'. To convert an original car, the standard twin finisher is removed, the end piece of the back box outlet pipe is hacksawed off (yes, you read right), a panel of the lower rear plastic panel is also hacksawed out - following a template supplied, and the new quad pipes installed and bolted across the rear. There are a couples of clamps to provide a bit of adjustment and the now shortened pipe from the back box is wrapped in heat wrap to provide a bit of a seal and is held in place with a couple of try wraps. I still have the original instructions from the kit (I knew they'd come in handy, so I asked if I could have them).
I haven't got time tonight but tomorrow I'll see if I can scan them and turn them into a .pdf I can post here, so you can have a look for yourself.
If all that's happened is the heat wrap has come adrift, I'm sure it can be replaced & re-fixed. I dare say someone at Zunsport could even give advice on the material to get if replacement is needed - they might even be prepared to supply it. I would expect a reputable outfit like Zunsport to have reels of the stuff - it's used for a few applications.
Hope that's of some help.
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Anonymous
Guest
Pete...legend status cemented!! :thumbup: That would m be wonderfully helpful and exactly what I need/needed to hear. Having crawled under the car myself this evening (knew being this lean would be useful for something), it appears that everything is securely affixed and I cannot see any damage to the exhaust. However, the heat wrap does appear to have worn and I suspect that this may very well be the root of the whole problem!
the big blue
Member
Hi' mrrizzle,
Cor what a day you've had, even though you've not had good service from Peugeot to put it mildly, but from all the posts you've received from Forum members and the various sources of advice you've received Im sure thats been some consolation four ya'. :brickwall: Whether you will get the same level of Forum support should you go independent is another matter as I later realised you're in Aberdeen having given you advice on English law which I know differs from Scottish in some ways. :greetings-wavingblue:
You are right in what you say about Dealers losing potential business in the future as I know it could have been any make of car BUT thats not how you're left feeling at the time OR when you come to changing your your ride!! :auto-car: A majority of my previous cars have been Japanese ,,then I bought an Alfa 147, and the constant mainly electrical problems, not to mention the cam belt hence I wouldn't buy another one regardless of my Alfa enthusiast mates telling me after my first breakdown that it's all part of brand and to instead look at the style of the car ,,but then none of them mentioned the depreciation either!!
.the big blue (..feeling your anguish and pain from this side of the border) :beer:
Cor what a day you've had, even though you've not had good service from Peugeot to put it mildly, but from all the posts you've received from Forum members and the various sources of advice you've received Im sure thats been some consolation four ya'. :brickwall: Whether you will get the same level of Forum support should you go independent is another matter as I later realised you're in Aberdeen having given you advice on English law which I know differs from Scottish in some ways. :greetings-wavingblue:
You are right in what you say about Dealers losing potential business in the future as I know it could have been any make of car BUT thats not how you're left feeling at the time OR when you come to changing your your ride!! :auto-car: A majority of my previous cars have been Japanese ,,then I bought an Alfa 147, and the constant mainly electrical problems, not to mention the cam belt hence I wouldn't buy another one regardless of my Alfa enthusiast mates telling me after my first breakdown that it's all part of brand and to instead look at the style of the car ,,but then none of them mentioned the depreciation either!!
.the big blue (..feeling your anguish and pain from this side of the border) :beer:
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Anonymous
Guest
Thanks for your words of support and encouragement Big!! You're absolutely right about the forum support. One of the absolute joys of my ownership of this car has been this forum and the members that make it what it is. :thumbup: I mentioned to the master technician (when did they stop being mechanics btw...when the machines took over perhaps..?) that I would put it to the RCZ forum and I was fairly certain that I'd find an answer from within. It's testament to the depth and wealth of collective knowledge that the member's contain (on matters RCZ and otherwise) that I have been proven correct. I'm not surprised at this...simply heartened.
It's been a really funny day in many ways and, as I say, I'm not really taking issue with the car. Despite her quirks and "personality traits", I love this car. However, the continued issues that I seem to encounter with various dealer networks and a clear lack of specialist knowledge grates with me.
To any new or prospective owners reading this, please don't be put off a truly wonderful car by my recent posts. Read all but a few of my 5977 posts (when did that get so high...?!
) and countless threads that I have started/posted in and you'll realise the love that I (and many others) hold for this car. It truly is something special. I just wish I could find the kind of knowledge, support and understanding from a dealership that I believe that we deserve. Hopefully Peugeot come through and this whole debacle can come to a swift (and largely cost free) conclusion. I'm sitting doing more mathematical calculations than I've done since my wedding trying to work out what to do if they don't...
Thanks again Big and EVERYONE that has contributed and offered support and encouragement. I really mean it when I say that you are all absolutely awesome!!
It's been a really funny day in many ways and, as I say, I'm not really taking issue with the car. Despite her quirks and "personality traits", I love this car. However, the continued issues that I seem to encounter with various dealer networks and a clear lack of specialist knowledge grates with me.
To any new or prospective owners reading this, please don't be put off a truly wonderful car by my recent posts. Read all but a few of my 5977 posts (when did that get so high...?!
) and countless threads that I have started/posted in and you'll realise the love that I (and many others) hold for this car. It truly is something special. I just wish I could find the kind of knowledge, support and understanding from a dealership that I believe that we deserve. Hopefully Peugeot come through and this whole debacle can come to a swift (and largely cost free) conclusion. I'm sitting doing more mathematical calculations than I've done since my wedding trying to work out what to do if they don't...Thanks again Big and EVERYONE that has contributed and offered support and encouragement. I really mean it when I say that you are all absolutely awesome!!
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Anonymous
Guest
Would it be worth contacting peugeot warranty directly to get a decision. It seems when the dealer is getting paid they quickly become your mate.
alsi regarding the 7 hour thing... the mechanic yold me on Monday the workshop was practically dead and folk were leaving before 4 pm most days. Im surprised tgey had a moan about having something to do.
alsi regarding the 7 hour thing... the mechanic yold me on Monday the workshop was practically dead and folk were leaving before 4 pm most days. Im surprised tgey had a moan about having something to do.
renegade79
Active Member
Rizz, hope you bring this to a successful conclusion!
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Anonymous
Guest
Thanks guys. I've contacted Zunsport to enquire about the potential to buy parts, the requires hear wrap etc. I await their response.
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Anonymous
Guest
Latest update:
I have now spoken to my contact (head of customer services for Peugeot UK) and they will meet the full cost of either reverting to the original exhaust system (though i will fight that still) or the part required if I can get it from manufacturer as a goodwill gesture. They will also pay for any costs to the mirror and would have told Gillanders all of this had they ever been contacted by them!!
So, fair play to Peugeot (who once again come up trumps :clap: ) but their dealer network still fails to impress and I'm going to have a long cold hard look at the figures and may just cut my losses...much to my unhappiness. I'm just not happy to continue dealing with the local dealership who have consistently frustrated, disappointed and failed me.
Oh and Ron, the chap I spoke to informs me that they can no longer fix or replace the feline exhaust. Their only solution is to revert to the original one!! I hope you've kept that letter!!!
I have now spoken to my contact (head of customer services for Peugeot UK) and they will meet the full cost of either reverting to the original exhaust system (though i will fight that still) or the part required if I can get it from manufacturer as a goodwill gesture. They will also pay for any costs to the mirror and would have told Gillanders all of this had they ever been contacted by them!!
So, fair play to Peugeot (who once again come up trumps :clap: ) but their dealer network still fails to impress and I'm going to have a long cold hard look at the figures and may just cut my losses...much to my unhappiness. I'm just not happy to continue dealing with the local dealership who have consistently frustrated, disappointed and failed me.
Oh and Ron, the chap I spoke to informs me that they can no longer fix or replace the feline exhaust. Their only solution is to revert to the original one!!
I hope you've kept that letter!!!pete.garratt
Member
mrizzle said:
As you will probably see, RCZ Performance and Zunsports web sites still list these items. If push comes to shove instruct your dealer that they'll just have to get a new kit and fit that.
I'm not sure I would believe the chap who says it can't be fitted anymore.
By the way, I've scanned the fitting instructions and converted them to .pdf but won't be able to post them here until tonight.
the big blue
Member
Hi' AND great news mrrizzle :beer:
..its just a shame that you have to go through all this to get a problem sorted especially when its not a back street fly by night premises that you are dealing with ,,although if your Dealer carry's on the way they are ,,Never Say Never!
Its testament that when the dealer gives you no joy the higher up the ladder you go and the KNOWLEDGE and attitude that you show can sometimes make a MASSIVE difference. :clap:
BUT now is the hard part, do you get the quads repaired/replaced OR go back to an original twin pipe as those retro fit are they Zunsport quads look good but when things go wrong Now or in the Future ,,,arrrrrgh wot will the outcome be?? It's a shame Peugeot didn't put one of the what are possibly more widely available and serviceable quads on from the offset as an option as it does leave you wondering why they dropped the Zunsports for whatever reasons now Peugeot give!!
.the big blue (..not only did we feel you tears of ANGER we now feel your satisfaction, relief and your William Wallace dance and festivities on this side of the border) !! :dance:
..its just a shame that you have to go through all this to get a problem sorted especially when its not a back street fly by night premises that you are dealing with ,,although if your Dealer carry's on the way they are ,,Never Say Never!
Its testament that when the dealer gives you no joy the higher up the ladder you go and the KNOWLEDGE and attitude that you show can sometimes make a MASSIVE difference. :clap:
BUT now is the hard part, do you get the quads repaired/replaced OR go back to an original twin pipe as those retro fit are they Zunsport quads look good but when things go wrong Now or in the Future ,,,arrrrrgh wot will the outcome be?? It's a shame Peugeot didn't put one of the what are possibly more widely available and serviceable quads on from the offset as an option as it does leave you wondering why they dropped the Zunsports for whatever reasons now Peugeot give!!
.the big blue (..not only did we feel you tears of ANGER we now feel your satisfaction, relief and your William Wallace dance and festivities on this side of the border) !! :dance:
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Anonymous
Guest
.... good news even thought its been a bit of a slog!
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Anonymous
Guest
Might be worth sticking a review up on google.. if they dont have any reason to improve they wont
A
Anonymous
Guest
Thanks everyone for your support and advice. As for the Zunsport exhaust, I have now been in communication with a member of the Zunsport team and have some news regarding this. I think you'll be interested to learn what they have said:
"The Quad exhaust conversion was a product we developed for Peugeot direct, we supplied 500 sets. Zunsport was allowed to sell direct with the approval of Peugeot once this contract was completed. Please advise what engine you have as there are three different version. I will forward the relevant fitting instructions on receipt. We are still selling this product weekly,so if you require any parts i am happy to send free of charge."
So...another top response, this time from Zunsport!!! :dance: :thumbup: :clap: :dance: :thumbup: :clap: Well done chaps...well done!! :clap: :clap:
I now have to relay this information to Peugeot which I intend to do this afternoon. However, I still have misgivings about the ability of the dealership team to actually identify the problem and I feel that this should not have to have been undertaken by me. Clearly it is possible to get hold of specific parts then!! I was advised that in their experience this wasn't possible and that it would likely require me to get a whole replacement unit. Inaccurate!! Besides, I do quite honestly feel that it should have been on them to source a replacement as was intimated by Ron through the correspondence that he received. What I can assure you is that Zunsport can provide replacement parts...if you ask.
One cautionary word, I was informed during my conversation with Peugeot earlier in the day that Peugeot discontinued selling the Feline Kit because of "issues" with it. I'm not convinced that this is accurate given the wording of the communication that I received directly from Zunsport (who I must say have been a pleasure to deal with thus far).
I will update this thread with further developments...in real time... Still have the mirror situation to try and resolve...*yawn*
Once again, thank you to you all for your interest, support and encouragement. I am a terribly determined kind of chap. I think the dealership thought that I would just roll over and go away B-I-G mistake!!! I am now more determined than ever to resolve it...
Oh and Figo, I will definitely be providing an accurate review of my experiences once this situation comes to a conclusion.
"The Quad exhaust conversion was a product we developed for Peugeot direct, we supplied 500 sets. Zunsport was allowed to sell direct with the approval of Peugeot once this contract was completed. Please advise what engine you have as there are three different version. I will forward the relevant fitting instructions on receipt. We are still selling this product weekly,so if you require any parts i am happy to send free of charge."
So...another top response, this time from Zunsport!!! :dance: :thumbup: :clap: :dance: :thumbup: :clap: Well done chaps...well done!! :clap: :clap:
I now have to relay this information to Peugeot which I intend to do this afternoon. However, I still have misgivings about the ability of the dealership team to actually identify the problem and I feel that this should not have to have been undertaken by me. Clearly it is possible to get hold of specific parts then!! I was advised that in their experience this wasn't possible and that it would likely require me to get a whole replacement unit. Inaccurate!! Besides, I do quite honestly feel that it should have been on them to source a replacement as was intimated by Ron through the correspondence that he received. What I can assure you is that Zunsport can provide replacement parts...if you ask.
One cautionary word, I was informed during my conversation with Peugeot earlier in the day that Peugeot discontinued selling the Feline Kit because of "issues" with it. I'm not convinced that this is accurate given the wording of the communication that I received directly from Zunsport (who I must say have been a pleasure to deal with thus far).
I will update this thread with further developments...in real time...
Still have the mirror situation to try and resolve...*yawn*Once again, thank you to you all for your interest, support and encouragement. I am a terribly determined kind of chap. I think the dealership thought that I would just roll over and go away B-I-G mistake!!! I am now more determined than ever to resolve it...
Oh and Figo, I will definitely be providing an accurate review of my experiences once this situation comes to a conclusion.
A
Anonymous
Guest
Real time update, I have had another email from Zunsport informing me that there are forum discounts available on buying the Zunsport kit directly from them I am trying to discover quite how this can be obtained. I also now have a pdf of the fitting instructions for the 156 conversion kit. Unfortunately I cannot get it to upload but I will find a way to share it hear and on a specific thread elsewhere. Thank you to you Pete for your effort with this :clap: :beer: and you may well get there before me yet...
hanswuk
New Member
What wrong mirrors do they think were fitted to your car? It can only be Sport ones rather than GT ones - assuming they're different? :eusa-think:
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Anonymous
Guest
hanswuk said:
I'm really not terribly sure to be honest. I'll try to find out. I just spoke to the dealership who are awaiting a response from the one that fitted them.
The receptionist (at Gillanders) informs me that she was told that Peugeot will only cover the cost of replacing a Peugeot manufactured exhaust. :eusa-think: I have forwarded the fitting instructions for their master tech to examine.
Oh and Zunsport inform me that the discount for the system is available upon request by email (through their site) or by phoning them directly. :thumbup: