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Anonymous
Guest
Had the that horrible feeling I should know her when I seen her... asked Debbie is she knew her from school but couldn't put a name to her.
Peugeot RCZ Forum
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Anonymous
Guest
Ok...so an update and a request. I have just received a less than satisfactory phone call from Gillanders. Initially I was somewhat shocked and appalled to be told that I should consult the handbook regarding the mirrors because there is actually a way of programming the mirrors to tilt and that the mechanic has printed off the instructions for me to read. :evil: :evil: :evil: Seriously?!?! I was somewhat insulted by this and explained that I was well aware of this and, "not being funny but I have owned the car for over 2 years and am more than aware of how to programme my mirrors thank you." I explained the problem...AGAIN!!! They'll look into it.
Next, and at this point I struggled to contain myself, I was informed that there is nothing that they can do about the exhaust as they have tried to source the part only to find it discontinued. They then went on to tell me that the exhausts and options are only covered under warranty for a total period of 1 year and that any work done would come at a cost...to me. I explained that I thought that this was ridiculous and that there must be an obligation to source the part if it was offered by Peugeot and explained that the exhaust was fitted as a goodwill gesture by Peugeot...not at my request. After a lengthy wait, the mechanic was consulted with to identify exactly what the problem was, the conversion unit was all that I was told. I am now being told that the only solution is to convert the car back to a twin exhaust and that I will have to pick up the tab...no price for this as of yet however. It has been left that I have to contact customer services and see what they suggest. To say that I am raging is an understatement!!!!!! :evil: :evil: :evil: :evil: :evil:
Any suggestions folks?!?!
Next, and at this point I struggled to contain myself, I was informed that there is nothing that they can do about the exhaust as they have tried to source the part only to find it discontinued. They then went on to tell me that the exhausts and options are only covered under warranty for a total period of 1 year and that any work done would come at a cost...to me. I explained that I thought that this was ridiculous and that there must be an obligation to source the part if it was offered by Peugeot and explained that the exhaust was fitted as a goodwill gesture by Peugeot...not at my request. After a lengthy wait, the mechanic was consulted with to identify exactly what the problem was, the conversion unit was all that I was told. I am now being told that the only solution is to convert the car back to a twin exhaust and that I will have to pick up the tab...no price for this as of yet however. It has been left that I have to contact customer services and see what they suggest. To say that I am raging is an understatement!!!!!! :evil: :evil: :evil: :evil: :evil:
Any suggestions folks?!?!
hanswuk
New Member
Can you remind us what's wrong with the exhaust?
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Anonymous
Guest
hanswuk said:
There is a loose rattling sound and a low rumble from the exhaust. Initially I suspected a loose bracket. I still don't really know what the actual issue is...the message I received was, "the mechanic has written new pipe/conversion". Still doesn't really tell me exactly what the problem is!
I have phoned Peugeot and it has been escalated to a service manager but that this may take up to three working days to get a response which may take it until Monday at the latest. End of the day, looks like I'll have to drive a round trip of 1.5hours to collect the car whatever.
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Anonymous
Guest
You have the feline exhaust correct? which is now the ZunSport exhaust?
Maybe the bracket in question can be had from RCZ Performance?
If not I cannot believe for a second they cant "fix" the exhaust. For example maybe offer to take it to a garage that actually knows about the exhaust (Turrif Tyres) and get them to fix it and charge Peugeot for that if they do not have the expertise to fix an exhaust..
Maybe the bracket in question can be had from RCZ Performance?
If not I cannot believe for a second they cant "fix" the exhaust. For example maybe offer to take it to a garage that actually knows about the exhaust (Turrif Tyres) and get them to fix it and charge Peugeot for that if they do not have the expertise to fix an exhaust..
hanswuk
New Member
If it's something on the outside of the exhaust it may be relatively easily to fix (by a bit of welding etc.) but if it's internal it will be a replacement unit. Original equipment exhausts should last well in excess of two years - we're just scrapping our 2002 Ford Focus which still has it's original exhaust!
I would definitely protest that it shouldn't have failed this soon and that as Peugeot were instrumental in you having it fitted (and presumably supplied it?), they bear at least some of the responsibility for getting the issue sorted.
I would definitely protest that it shouldn't have failed this soon and that as Peugeot were instrumental in you having it fitted (and presumably supplied it?), they bear at least some of the responsibility for getting the issue sorted.
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Anonymous
Guest
Thanks Figo, I am somewhat astonished by the responses that have been given to me so far and the apparent lack of knowledge. I think I need to try and find out exactly what the problem is and do as you suggest. I do not, for a second, believe that the whole unit needs replaced and I would actually quite like a second opinion as to whether or not it was fitted properly, if this can indeed be determined. I have had reservations about this and, given my experiences with the fitting of the grille and the original dealership's atrocious efforts with the rear valance etc, I think there is good cause for this.
Thanks for your reply and suggestion Figo. :thumbup: I think that I may well have to step outside the dealer network if their sole solution is to try and convert it back. :thumbdown:
Thanks for your reply and suggestion Figo. :thumbup: I think that I may well have to step outside the dealer network if their sole solution is to try and convert it back. :thumbdown:
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Anonymous
Guest
hanswuk said:
Thanks hanswuk, this is my feeling too. The exhaust has been on the car for less than 22 months so there is no way, in my opinion, that it should be failing already. :thumbdown: :wtf: It is also my belief that, as this exhaust was fitted as a courtesy gesture to appease me after extensive initial problems (detailed elsewhere), I should not be picking up the tab for it. Why should the courtesy gesture cost me after all...especially after such a short passing of time.
Anyway, going to set off to Gillanders now...in a decidedly dark mood!!!
the big blue
Member
Hi mrizzle ,,I can only imagine how you must be feeling over all this especially as its a problem that you are having at a Main Dealers, the later isn't what you expect to have to contend with which is why folk choose to go to a main dealers in the first place!
It sounds like they are using the argument that the part only had a one year warranty and hence if that "Manufacturers (1 year) Warranty" who Peugeot are acting under has expired then they are stating that it concludes their liability also.
Under the "Sale And Supply of Goods and Services Act 1994" there is no actual time limit imposed by law as to warranty periods BUT instead it takes into account numerous factors all of which after a period of a year are most likely to be on the supplier's side (Peugeot dealership) and anything that you get from them will be under 'goodwill' and not under legal liability.
The Act states that the goods should be;
i) satisfactory quality
ii) fit for purpose
iii) as described
Even though the exhaust has now failed, the fact that is now 22 months old it is hard for you to prove that at the time of supply the 'goods' were faulty, this being due to the amount of use/abuse the part has had to contend with in 22 months is endless etc.
With regard to iii) 'As Described' had there been say a 2/3 years guarantee on the item then civil law would have covered it.
The above Act that I mentioned is an update of the Sale Of Goods Act 1979 and specifically covers 'goods' that are 'supplied' as apposed to being 'sold/purchased' as I believe you said the Quads were 'supplied' to you by Peugeot as a a goodwill gesture. Although the Act covers 'goods' that are not actually 'sold' but none the less are 'supplied' the time period of a year would still more than likely mean that the dealer has no legal obligation to assist which it appears is what Peugeot are saying.
REGARDLESS of any legal obligation that doesn't mean that Peugeot can't again assist in some way as a gesture of goodwill as they did previously and so I would push the goodwill part and see if you are able to meet in the middle as a minimum of what you would like! Nothing ventured nothing gained. :eusa-think:
I know that isn't necessarily what you want to hear but knowing where you legally stand is always a good thing and often persuasive especially when sometimes Customer Services may be able to reel off 'company policy' which is subordinate to the law. The legislation does not necessarily cover Scotland as I just realised I don't know where you are!
.the big blue :greetings-wavingblue: (hope the above makes sense and is of some assistance if not now but possibly in the future)
It sounds like they are using the argument that the part only had a one year warranty and hence if that "Manufacturers (1 year) Warranty" who Peugeot are acting under has expired then they are stating that it concludes their liability also.
Under the "Sale And Supply of Goods and Services Act 1994" there is no actual time limit imposed by law as to warranty periods BUT instead it takes into account numerous factors all of which after a period of a year are most likely to be on the supplier's side (Peugeot dealership) and anything that you get from them will be under 'goodwill' and not under legal liability.
The Act states that the goods should be;
i) satisfactory quality
ii) fit for purpose
iii) as described
Even though the exhaust has now failed, the fact that is now 22 months old it is hard for you to prove that at the time of supply the 'goods' were faulty, this being due to the amount of use/abuse the part has had to contend with in 22 months is endless etc.
With regard to iii) 'As Described' had there been say a 2/3 years guarantee on the item then civil law would have covered it.
The above Act that I mentioned is an update of the Sale Of Goods Act 1979 and specifically covers 'goods' that are 'supplied' as apposed to being 'sold/purchased' as I believe you said the Quads were 'supplied' to you by Peugeot as a a goodwill gesture. Although the Act covers 'goods' that are not actually 'sold' but none the less are 'supplied' the time period of a year would still more than likely mean that the dealer has no legal obligation to assist which it appears is what Peugeot are saying.
REGARDLESS of any legal obligation that doesn't mean that Peugeot can't again assist in some way as a gesture of goodwill as they did previously and so I would push the goodwill part and see if you are able to meet in the middle as a minimum of what you would like! Nothing ventured nothing gained. :eusa-think:
I know that isn't necessarily what you want to hear but knowing where you legally stand is always a good thing and often persuasive especially when sometimes Customer Services may be able to reel off 'company policy' which is subordinate to the law. The legislation does not necessarily cover Scotland as I just realised I don't know where you are!
.the big blue :greetings-wavingblue: (hope the above makes sense and is of some assistance if not now but possibly in the future)
the big blue
Member
...rumor has it that theres an ex trading standards enforcement officer lurking on the back benches ,,if I see him i'll let you know!!
.the big blue :eusa-shhh:
.the big blue :eusa-shhh:
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Anonymous
Guest
Spoken to the master tech at Gillander's will update when I get home.
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Anonymous
Guest
Don't take it out on Ashley, it's nae her fault!
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Anonymous
Guest
Thanks for the advice Big Blue!! It's always good to be well informed and at least I now know where I stand (legally). I left it with Peugeot Customer Service with the statement that I hoped for them to either pay the full cost or meet me at least half way.
So...part two; I spoke with Ashley initially (probably the principal reason why I didn't lose my sh*t) and was informed that the master tech had now looked at the mirrors and that there is indeed a problem with them...really?! Not as if I have stated this three times now over the last 10 days and that he had tried to "replace the switch" but that this hadn't resolved it. No surprises there then. Not sure what to do next, he had contacted Peugeot Technical and was awaiting a response. The technical dept odd get back to him and suggested that these had been replaced under warranty already and wanted to know if I could tell them when and when this problem started. I have no idea about the former and the latter has only occurred in the few months. The response was, "we suspect that Belmont (my original dealership from whom I bought the car but no longer a Peugeot dealer) may have in fact fitted "the wrong mirrors". This now needs checked with Belmont. Mirrors = unresolved.
So...on to the exhaust. I asked to speak with the master tech who was a pretty decent guy but he quickly conceded that he didn't know anything about these exhausts, couldn't find a part number and didn't know how it was fitted. Under questioning, he went on to suggest that the brackets etc are intact and that the sound appears to be coming from the silencer which appears to be wrapped in some type of material. He suspects that this is loose or worn and is causing the rattling. So...my question to him, "not really something that requires an entire new exhaust unit and reverting to the original dual exhaust". His response, "erm...probably not. I'll see if I can put it on our forum and find out a little more about how they're fitted and see if you like?" Yes please!!!! To be fair, he was pretty decent and willing to acknowledge his lack of knowledge so fair play for that. So exhaust issue - totally unresolved and still no direct source of the problem unearthed. I asked about going to somewhere specialising in aftermarket mods to seek a solution and was told that this night actually be the best solution. I'm actually astonished!! I await a response from Peugeot centrally.
The part that really got my goat though was the apology and the statement that "you have to understand that we have spent about 7 hours on your car and we aren't getting paid for any of that labour". I'm sorry...what now?!?! Did I really just hear that?! You spent 7 hours doing what?! Apparently a vast chunk of that was spent not actually tackling the issues that I pointed out to you and printing me off irrelevant instructions from a handbook that I don't require in any shape form or way!! You're not getting paid...?! Well my problems aren't apparently getting resolved and I've spent three days and 6 hours driving back and forth and goodness knows what on fuel to end up no further on than I was at the start of this process. You did however get 210 bucks off me for a service and for filling my car with lesser grade oil. I'd suggest that I'm in the worse of the two positions.
Snowy, you have no idea how tempting that sounds if this continues...
Rant...over!!
So...part two; I spoke with Ashley initially (probably the principal reason why I didn't lose my sh*t) and was informed that the master tech had now looked at the mirrors and that there is indeed a problem with them...really?! Not as if I have stated this three times now over the last 10 days and that he had tried to "replace the switch" but that this hadn't resolved it. No surprises there then. Not sure what to do next, he had contacted Peugeot Technical and was awaiting a response. The technical dept odd get back to him and suggested that these had been replaced under warranty already and wanted to know if I could tell them when and when this problem started. I have no idea about the former and the latter has only occurred in the few months. The response was, "we suspect that Belmont (my original dealership from whom I bought the car but no longer a Peugeot dealer) may have in fact fitted "the wrong mirrors". This now needs checked with Belmont. Mirrors = unresolved.
So...on to the exhaust. I asked to speak with the master tech who was a pretty decent guy but he quickly conceded that he didn't know anything about these exhausts, couldn't find a part number and didn't know how it was fitted. Under questioning, he went on to suggest that the brackets etc are intact and that the sound appears to be coming from the silencer which appears to be wrapped in some type of material. He suspects that this is loose or worn and is causing the rattling. So...my question to him, "not really something that requires an entire new exhaust unit and reverting to the original dual exhaust". His response, "erm...probably not. I'll see if I can put it on our forum and find out a little more about how they're fitted and see if you like?" Yes please!!!! To be fair, he was pretty decent and willing to acknowledge his lack of knowledge so fair play for that. So exhaust issue - totally unresolved and still no direct source of the problem unearthed. I asked about going to somewhere specialising in aftermarket mods to seek a solution and was told that this night actually be the best solution. I'm actually astonished!! I await a response from Peugeot centrally.
The part that really got my goat though was the apology and the statement that "you have to understand that we have spent about 7 hours on your car and we aren't getting paid for any of that labour". I'm sorry...what now?!?! Did I really just hear that?! You spent 7 hours doing what?! Apparently a vast chunk of that was spent not actually tackling the issues that I pointed out to you and printing me off irrelevant instructions from a handbook that I don't require in any shape form or way!! You're not getting paid...?! Well my problems aren't apparently getting resolved and I've spent three days and 6 hours driving back and forth and goodness knows what on fuel to end up no further on than I was at the start of this process. You did however get 210 bucks off me for a service and for filling my car with lesser grade oil. I'd suggest that I'm in the worse of the two positions.
Snowy, you have no idea how tempting that sounds if this continues...
Rant...over!!
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Anonymous
Guest
Afaik, there are baffles in the exhaust and one of they may have come loose. Hit the box with a rubber hammer, if it makes your rattly sound you will have to get a new box. Just a thought. Sound must be from inside if they couldnt find it on the outside.
This is exactly the type of service i was talking about that would make me buy something else...
Good luck resolving this.
This is exactly the type of service i was talking about that would make me buy something else...
Good luck resolving this.
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Anonymous
Guest
Thanks for the advice Max. The customer service/after care is a real weakness of Peugeot in my opinion. I have been consistently disappointed and frustrated at every dealing. I'll be honest, I'm currently seriously contemplating this as a stopgap for the Golf R. I'm going to have a serious look at figures but, if Peugeot insist that I have to replace a full exhaust system and pay labour, my mirrors continue to be resolved and knowing hat I have a 220 buck tyre to replace, a tyre changeover fee and a perspective bill of 400 bucks for new front brake discs in around 5000 miles then, I may decide to cut my losses, pay off the remaining finance and buy this outright...or similar.
http://www.autotrader.co.uk/classified/ ... 1/usedcars
http://www.autotrader.co.uk/classified/ ... 1/usedcars
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Anonymous
Guest
Love the meg 250! Try to get a 265 though, i read somewhere that they are making closer to 210kw than the quoted 195kw. Epic epic car that!
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Anonymous
Guest
Thanks Max. That particular bad boy has been extensively modified...and not on the cheap either. It's estimated to be running at 400BHP...that's pretty epic. Would wonder about how it might handle at that however. A 265 is quite possibly a better shout.
I know this sounds a little like a knee jerk reaction but it really isn't. I'm getting increasingly frustrated and disaffected by my dealership experience...not the car itself. I love it but my patience has worn thin. The Meg ticks so so many boxes. I really have to have a hard think about this...
I know this sounds a little like a knee jerk reaction but it really isn't. I'm getting increasingly frustrated and disaffected by my dealership experience...not the car itself. I love it but my patience has worn thin. The Meg ticks so so many boxes. I really have to have a hard think about this...
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Anonymous
Guest
mrizzle said:
Here in RSA you get the 265 RS Lux with a light leather interior, absolutely gorgoeous! Good luck sorting this out.
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Anonymous
Guest
http://www.carfind.co.za/showroom_vehicle.aspx?Carid=2468634
Click on the picture of the car to open the gallery. So much love for that interior!
Click on the picture of the car to open the gallery. So much love for that interior!
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Anonymous
Guest
That's VERY smart. Sourced a metallic grey one with leather interior but the mileage on it is a bit high for my liking!
This is the one...about 10k more than if like on the clock.
http://www.autotrader.co.uk/classified/ ... 1/usedcars
This is the one...about 10k more than if like on the clock.
http://www.autotrader.co.uk/classified/ ... 1/usedcars