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Help please!

A

Anonymous

Guest
:helpme: ... Well 3 weeks in and I'm afraid I've got a problem .... I just can't stop driving it ...!!!

My poor Landy has hardly had a look in ...

This is the best car I have ever driven bar none ... and I've got my new private plate on it today.

:dance:
 

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A

Anonymous

Guest
Phew ... finally stopped for breath ... it hasn't missed a beat or put a foot wrong as yet ...!

Oh, just a quickie whilst I'm not out in it ... How do you upgrade the software on the Sat Nav thingy ...? I'm on version 3. something ... I believe there's a version 4. something ..?

Non-techy answer please ..!

Right, I'm off out again ..!

:greetings-wavingblue:
 
A

Anonymous

Guest
Simple answer. Take it to your Pug dealer and get a free upgrade disc installed. Better still get them to order it for you and install it yourself. That way apart from the fuel consumption whilst the updating is being done, it'll cost ya nowt :thumbup:
 
A

Anonymous

Guest
picked up my second hand RCZ 60 plate on Friday 20th September and on Tuesday I got battery fault light and engine fault light the car has been with Peugeot dealer since Friday 27th don't expect it back until Wednesday. I didn't buy from Peugeot but was lucky it still had 2 weeks left on dealers warranty.
 
A

Anonymous

Guest
Hux said:
Newbie here, just bought a 60-plate RCZ GT 156THP from Fords of Winsford and within 24 hours it's developed 2 faults. The first says there is a battery charging / electrical fault when I put the key in the ignition and then when I turn the ignition on it says Engine Fault Needs Repair. Only had the thing for a few hours ... is this typical ..? :thumbdown:
I bought the same 60 plate RCZ GT 156THP got the same 2 fault after having the car 4 days its now in Peugeot garage only have 1 week left on dealers warranty :helpme:
 
A

Anonymous

Guest
RCZ1 said:
Hux said:
I'm sorry but when I spoke to the Peugeot Dealer in Crewe this morning they made it abundantly clear that they weren't interested in the slightest in helping me, that their priority was to their own customers and that they wouldn't do anything else with the vehicle without assurances that they were going to get paid. If they had been interested in helping me they might, for example, have rung around other Peugeot Dealers in the North West who might have been able to take a look a bit quicker which I thought would have been a perfectly reasonable option considering FoW were prepared to transport the car. This was the final straw for me.

It's probably difficult for you to see it from their side but they do have a point. You bought the car from a non Peugeot garage and instantly developed faults. The garage you bought from obviously didn't want or know how to rectify the problem so they try off loading it on another garage, who are probably very busy themselves at the moment and I think rightly so, should be receiving some kind of payment from the other garage for trying to sort it out. The original garage you bought it from have some obligation to resolve the problem. After all they are the ones who sold you the car probably knowing how it was.
RCZ1 it don't make any difference where you buy your car from if its under manufacturers warranty you can expect the same service as you would if bought from them, they would claim any money owed for work done on the car from Peugeot. I bought my car from a Vauxhall dealer with 3 months warranty after 4 days I got the same faults as hux I phone my local Peugeot dealer and he recommended me taking it to them I had 2 weeks left on Peugeot warranty. ps if you bought private where would you take it.


Blog: http://rczandme.wordpress.com/
 

RCZ1

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With regards to the particular episode you quote, where different curcumstances, TBH. The dealer he bought the car from, who probably knew about the faults when they sold the car, didn't want to know. It was their responsibility in the first instance to try and rectify the problem. They then tried to get Peugeot to sort it and rightly so, Peugeot dealership wanted payment for it, as it wasn't coming directly from a customer. I'm quite aware that Peugeot should pick up warranty work for no charge but in this case the circumstances were a bit different.
 
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