This is really just a post to keep a log of whats happening.
Issues:
Drove car for about 30-45 minutes using satnav / Radio / Music etc
Got "Recalculating" Message and it froze, radio started up again
Parked up at service station had a McDonalds - was actually warm so that was a boost.
Back in car and the entertainment system stopped working.
Completely.
No SatNav
No USB
No CD
No Radio
No "Media" connection
No Bluetooth
No Parking Sensors
No Clock
Screen Shows Black.
Looking online everything listed seems to be controlled by the NG4 unit.
Called Nortway Way Peugeot in Letchworth who's master mechanic guided me through a few possible fixes to no avail and suggested I take it into the dealership
Advised him he was 600 miles away and agreed that putting it to the local dealer would be the best option :lol:
Took the RCZ into Gillanders of Peterhead yesterday where a mechanic plugged it in, looked over it and came to the conclusion that the unit had suffered an internal electrical failure and would need replaced. The software was the most uptodate and all the fuses were perfect.
I took a coffee while the receptionist called Peugeot Warranty - Coffee was nice, would have preferred a latte though "coz am posh like 'at"..
Receptionist returned to tell me that it would need replaced after talking with the mechanic and would cost £1,800
Peugeot Warranty however felt that it was not their duty to replace it and suggested I call Norton Way to replace it.
I called Norton Way Peugeot to inform them of the situation again but the sales guys had left the office early so I left a message with some young, slightly scared sounding chap. I used my disappointed / disgruntled Scottish voice so that may explain the worried tone of the lad.
I then remembered previous dealings with car dealers so decided to actually phone Peugeot Warranty myself.
They were apologetic and said he cannot see why the claim had been pushed back as it WAS working when I bought the car and THEN suddenly failed so didn't look like a pre-existing fault in the unit.
Obviously the guy that could authorise it had went home so I am expecting a call around 10am to update me.
Personally and what I have experienced from other electrical units in the past I would fall on the side that its upto Peugeot Warranty to cover it as it was a sudden failure rather than a pre-exisiting fault.
Everything was working well prior to it throwing a hairy. :lol:
If Peugeot Warranty and Norton Way want to play a game of "Who's got the bigger boaby" then thats fine by me.. But do that after I get what I paid for and keep me out of it.. It's already been a tad embarassing giving a lift to a client and having to explain why there is an AA Road map and a Garmin in the car if there is built in NAV.
So does anyone want to place bets on what the outcome will be?
1: Norton Way are liable and have to replace it.
2: Peugeot Warranty cover it.
3: Peugeot are so apologetic I get a free RCZ-R
4: I end up with a dud car and have to return it under the sales of good act :lol:
