RCZ won't start this morning

[Anonymous]

Not at all pleased! Won't start again today. :evil: :roll:

Never was convinced it was the fuse box causing the issue.

If the battery is flat surely it must either be the alternator not charging, or something is constantly draining the juice? :eusa-think:

I jump started it again this afternoon and ran it back up to the dealer. Now, I know the service dept isn't open on a Sunday but you wouldn't think it would be asking too much for them to take the car in for tomorrow, would you? Or is it just me?

The salesman was shockingly rude to the point of being confrontational :shock: :shock: We had quite an argument in the showroom; all I wanted was for him to take my keys, lock them away and give me a receipt. I wasn't even having a go about the non-repair (I know it's not his fault, he's sales).

After quite a fuss he grudgingly took my key and wrote out a receipt of sorts, and then apologised for his behaviour.

I left as an extremely unhappy customer. If that's the new sales technique guess where I won't be going next time???

I'm off for a sit down before I explode.

And tomorrow I have to talk to the service dept :|

 

[Tomas_90]

Yes those kinda people are really annyoing to deal with....

 

[Anonymous]

Yes those kinda people are really annyoing to deal with....

HE'S A SALESMAN............ :crazy: AND TAKING A CAR to be looked at on a sunday is a pointless exercise,I UNDERSTAND YOUR FRUSTRATION but another day wouldnt make any difference, especially knowing the service dept was closed on a Sunday as they all are.

 

[Anonymous]

HE'S A SALESMAN............ :crazy: AND TAKING A CAR to be looked at on a sunday is a pointless exercise,I UNDERSTAND YOUR FRUSTRATION but another day wouldnt make any difference, especially knowing the service dept was closed on a Sunday as they all are.

err, thanks for the comment jassy, but if you read my post properly... :eusa-whistle: :lol:

 

[Anonymous]

HE'S A SALESMAN............ :crazy: AND TAKING A CAR to be looked at on a sunday is a pointless exercise,I UNDERSTAND YOUR FRUSTRATION but another day wouldnt make any difference, especially knowing the service dept was closed on a Sunday as they all are.

err, thanks for the comment jassy, but if you read my post properly... :eusa-whistle: :lol:

I'd do the same as I wouldn't want to mess around on a Monday morning dropping it off, when I had work to get too.

 

[Anonymous]

At this point I'd be firing out a letter to the dealer principle and sending it recorded delivery with a copy going to the customer service HQ at Coventry detailing ALL incidents.

 

[Anonymous]

A quick update: I spoke to the service dept yesterday - no chance they could look at it on a Monday but will see if they can squeeze it in on Tuesday. Promised an update after it was put on 'the machine'.

Chased mid-afternoon today. RCZ was checked this morning and a fault now found with the wiring loom (what, ALL of it? :wtf: :crazy: ), so a replacement ordered which is set to arrive on Thursday and will be fitted on Friday.

I *may* be able to collect on Friday afternoon, after being without the car all week. Still no chance of a courtesy car.

As before, I can't see that it's the loom, but by a process of elimination (and replacing every component) I'm sure we'll get there eventually :sleeping-yellow: :eusa-whistle:

 

[richard.au]

My first step would be the battery.

The art of effective trouble shooting is to locate the most likely, and least effort to rectify, items.

Simply, the battery is the highest chance of failure (a consumable) and is the simplest to replace (being a consumable).

The issue you described on your opening post would have me going for the battery straight away.

I've seeen similar behaviour in other modern cars. They will not give any hint there is a battery problem, then just one day, once the threshold is crossed, there will be unreliable operation.

You may even find there is corrosion on the contacts. For such a new car, these things shouldn't be occuring, but that's not to say that they wont occur.

For me, being a week without the car is a major pain. And all for what could simply be the battery.

Good luck in solving it.

 

[Anonymous]

A further update to what is becoming a saga :roll:

Six days since my last post (sounds like a Confession) - I have contacted the dealer several times in the intervening days, being told part not arrived, part will arrive tomorrow, part has arrived so will be fitted tomorrow, oh it's the weekend so try next week :thumbdown:

So as of today, although the replacement loom arrived last week it hadn't arrived today :eusa-think: It DID arrive this afternoon and work has started (allegedly), but it won't be finished until late Wednesday May be it is the entire loom after all :wtf: :lol:

Not great, not great at all. Richard's probably right - should have tried the battery first :eusa-shhh:

 

[Anonymous]

A further update to what is becoming a saga :roll:

Six days since my last post (sounds like a Confession) - I have contacted the dealer several times in the intervening days, being told part not arrived, part will arrive tomorrow, part has arrived so will be fitted tomorrow, oh it's the weekend so try next week :thumbdown:

So as of today, although the replacement loom arrived last week it hadn't arrived today :eusa-think: It DID arrive this afternoon and work has started (allegedly), but it won't be finished until late Wednesday May be it is the entire loom after all :wtf: :lol:

Not great, not great at all. Richard's probably right - should have tried the battery first :eusa-shhh:

After sales help isn't the greatest for some dealers I know but I always try to look for a small positive. Mine for you is that you aren't having to fluff around trying to find the cause yourself and its been carried out under warranty so no cost to your good self had warranty work carried out myself and one thing I will say.........once back behind the wheel you'll soon forget and love having your baby back :thumbup: I still hope its resolved quick smart for you.

 

[Anonymous]

A cautious :thumbup:

I collected the car yesterday afternoon and everything seems fine so far (but that happened last time and it took three days for the battery to go flat, so I'm not counting my chickens...)

They showed me pictures of the dis-assembled suspension pan (?) - it looks like a big job. They said they had to replace the entire engine bay wiring loom. The warranty job had to be sanctioned by Peugeot HQ.

Also, the customer service attitude was much improved, I'm glad to say. :clap:

Here's to happy motoring :beer:

 

[Anonymous]

I spoke too soon. Dead again this morning. :brickwall: :brickwall:

Back to the dealer, although they are at a loss about what to do next.

I'm going to escalate with Peugeot UK and see what happens.

More to follow...

 

[Anonymous]

Rotten luck! Did they replace the battery too as per Richard's thinking earlier in the thread? And the alternator? If either have an intermittent fault you'd get the symptoms you're experiencing. I may have missed it earlier in the thread but it would seem to be sensible at this stage to do so.

Also, I don't trust diagnostic codes entirely, they're only as accurate as the software has been written to monitor the sensors and car systems so if by chance your dealer is using them as the primary source of info they could miss something more relevant. Changing out the battery and alternator, even temporarily, is cheap and easy thing to try.

Good luck, I hope you get somewhere fast.

Sent from my GT-N7000 using Tapatalk 4

 

[Anonymous]

Cheer Steve.

It seems my dealer is wholly reliant on 'the machine', and is unable to perform any independent thinking. Whatever the diagnostics say, they do; nothing more, nothing less.

Changing the battery and/or alternator would seem like a sensible thing to do, I agree. I have pointed this out to them already, but they don't listen as 'the machine' hasn't told them to look there. :roll: "Computer says no".

I've now escalated with Peugeot Customer Care and am expecting a call back within 3 working days. That means by the end of next Monday and another lost weekend.

In the last month the car has spent 21 days off the road . On the bright side, my fuel bills are low .

 

[Anonymous]

This is absolutely ridiculous. I'd be most unhappy if I was you. I would suggest contacting Peugeot and requesting that they sent out a specialist tech from centre office. I know that they did this for Figo's car and they offered to look at mine after the problems we encountered with our dealership.

 

[Anonymous]

This is absolutely ridiculous. I'd be most unhappy if I was you. I would suggest contacting Peugeot and requesting that they sent out a specialist tech from centre office. I know that they did this for Figo's car and they offered to look at mine after the problems we encountered with our dealership.

I completely agree, and will make my position very clear when I get the call from customer care.

As an aside, I dropped the car off last night and left the keys with on-site security. Very nice chaps - couldn't have been more helpful :clap:

And rang the dealer this morning. They are already on the case, but I don't expect a quick resolution.

 

[Anonymous]

Yet another boring update. This is a seriously poor show by Peugeot.

I've not received a single call from Peugeot Customer Care (PCC) since logging a case last Thursday. Initially meant to get a call back by close of Monday, but nothing. I left it until Tuesday to ring them and promised a call that day. Nothing. Rang again on Wednesday to be told my Case Manager is on sick leave! SO WHY ASSIGN HER IN THE FIRST PLACE!?

Guaranteed a call back by 5pm today from a different case manager. Call not received as of now.

Also spoke to dealer today. Guess what?? They think the battery is faulty :roll: No, really? Didn't I suggest that weeks ago?

And here's the rub. Th battery is not covered under warranty. That's £135 quid to you sir for the privilege, and will take another two days.

You couldn't make it up.

The RCZ has been off the road for 28 out of the last 35 days. That's taxed and insured.

Compo?

Mr VERY ANGRY.

 

[Anonymous]

Maybe it's worth contacting Liz through the forum? Her username is road runner. She may be able to grease the wheels. :eusa-think:

 

[Anonymous]

Maybe it's worth contacting Liz through the forum? Her username is road runner. She may be able to grease the wheels. :eusa-think:

Thanks for the suggestion mrizzle.

road_runn3r took a bit of finding! I've sent her a PM; nothing ventured, nothing gained.

 

[Anonymous]

You're very welcome.