Broken down AGAIN!

[Anonymous]

I suggest you edit the post to remove that comment. No need to get personal. We are all trying to give you advice but you are only listening to yourself and arguing around the same point over and over again. No need to get personal.

 

[RCZ1]

Willfox can I suggest that you refrain from personal attacks please.

There's a good discussion going here so lets keep it pleasant and on track.

 

[Anonymous]

Can I edit it again to put the insult back on it?

To be fair he's insulting me with the idiocy.

 

[Anonymous]

/quote]

I suggest you edit the post to remove that comment. No need to get personal. We are all trying to give you advice but you are only listening to yourself and arguing around the same point over and over again. No need to get personal.

Advice based on 2/3 of the facts (I don't have an hour to list everything that has happened in the last 12 months - I've done my best to put the main issues on there. But it's been a year of ownership of a disgracefully poor car, poor workmanship from the mechanics at the dealership, poor customer service etc, plus all the problems have cost ME money, from all the time I've been without the car and unable to work properly, petrol to and from the dealer every 5 minutes etc).

They bloody well do owe me some form of compensation for this.

 

[Anonymous]

I shall remain silent in that case. Good luck

 

[Anonymous]

It makes their apologies just empty words. It makes GOOD BUSINESS SENSE to offer you a better deal in order to keep your business with them rather than another dealership or brand.

It does make GOOD BUSINESS SENSE (<--- I presume the caps was intended to be condescending) to offer a better deal to the client if the client wants to do business with you again. It does not make GOOD BUSINESS SENSE, to offer the client more for the vehicle out of pity so that he can buy something else. He clearly states he doesnt want another:

sh*tty French car ever again. Cheaply made, overpriced rubbish, made by idiots.

Just for clarity, the capitals weren't in response to your post, Max. I saw yours after I posted mine (slowly) from my phone, I used caps solely for the general emphasis that all businesses benefit from good customer service. We all know that if a customer has a bad experience it pays in the long run to put it right. Pity doesn't enter into it.

Things have moved on since. His quote above was made after the dealership offered him a deal that was in no way providing customer service or good will so he's unsurprisingly lashing out, I didn't read is as being meant as gospel truth (it wouldn't withstand scrutiny, as I'm sure Willfox would admit.)

To everyone who is saying the dealer has no obligation here, you're quite right - but that's kinda stating the obvious really and ignoring completely that there is an expectation (not obligation) that a good business will make some effort in the name of customer service. And if we, the customers, don't push for better customer service, who will?

The basic point I was making was the dealer has ever so kindly offered to buy his car from him (as any dealer would) for a trade in price (as any dealer would) as if they're doing him a favour to because of his bad experience. I don't see them doing anything other than trading any different to any other day. They clearly don't want Willfox's business as they haven't gone that extra mile so he's walking away and quite rightly feels let down by the car/dealership/Peugeot and will likely spread the message to friends and family to avoid Peugeot because of his bad experience. That's basic human behaviour and entirely understandable and it is Peugeot and the dealerships loss, but one they're obviously willing to stand.

I think this is foolish on their part, taking a long term view, but none of us here can influence their decision and that appears to be the end of the line really.

 

[Anonymous]

Complete agree stevebasshead. They're trying to tell me they're doing me a favour and making no money out of it. But they blatantly are making money - they're taking my car in at trade price and it will be sold or offloaded to another dealer at a higher price. Then they said they'll sell me another at "trade price"....but goodness knows what they will be genuinely paying for a car they source for me. They no doubt won't tell me the exact price, and they'll make something on it.

These dealerships think we, the consumers, are stupid. Well I'm certainly not. It's a bullsh*t offer and I think I'll be better off calling the finance company and telling them that the garage have admitted the car is sub standard, and see if they'll deal with it.

 

[hanswuk]

Complete agree stevebasshead. They're trying to tell me they're doing me a favour and making no money out of it. But they blatantly are making money - they're taking my car in at trade price and it will be sold or offloaded to another dealer at a higher price. Then they said they'll sell me another at "trade price"....but goodness knows what they will be genuinely paying for a car they source for me. They no doubt won't tell me the exact price, and they'll make something on it.

Not sure if i should enter the fray again but why do you think that your dealer, having paid you trade price for your car, will be able to sell it to another dealer (or trader via an auction) at a higher than trade price. And if they sell a another car to you at trade price (trade meaning what they pay) how are they making a profit on that? I think they are trying to keep their costs neutral rather than make a profit out of you.

Having said that I agree that you're having to take their word for what the trade prices are and so I would ask them to show you the relevant entries in the price guide (which will be either Glass's Guide or CAP). Make sure it's the latest version - they get renewed monthly I think.

I looks like they are trying to sort you out at no significant cost to themselves and are therefore not really doing you a big favour. It's probably gone past the point that you'd want another RCZ but in my experience of owning several Peugeots they are not particularly troublesome. You have been exceptionally unfortunate which is little comfort to you.

 

[hanswuk]

Actually I don't think Peugeot dealers pass cars between each other at trade - I think they have to pay more so your dealer might be taking a hit on the replacement were you to accept it.

 

[Anonymous]

Actually I don't think Peugeot dealers pass cars between each other at trade - I think they have to pay more so your dealer might be taking a hit on the replacement were you to accept it.

I'm not sure about between different dealers (e.g. Perry's and Robins and Day), but they definitely move the cars around the country between the same franchise.

 

[Anonymous]

I wouldn't get too caught up in the whole profit side of things, it'll do your head in. What they do with your car after trade in is entirely their own business, it's their car at that point.

You want a deal where you can see and feel that justice (for want of a better word) has been done. So, fundamentally what matters here is the cost-to-change. To substantiate their claim that they're selling you a car at trade price means that the cost for you to change cars in a transaction with them needs to be demonstrably lower than if you took your car to another dealer and traded it for the same spec/age car that you're being offered here i.e. like for like.

If the deal they're offering isn't better than what you'd get going elsewhere then you can ask the dealer to improve it and you'll have a comparative deal for them to bid against, or walk away. It helps your negotiations to have proof that the deal they claim to be offering you as better really isn't, and that means you need to know the cost-to-change via another dealer for the equivalent car i.e. ammunition.

It'll mean legwork but unfortunately you're not in a position to force them to do anything, you'd need to involve trading standards and/or a legal process to do that.

Best of luck, get some ammo for your arguments, be firm but reasonable and always stay calm, if they crack you they're halfway home.

Sent from my GT-N7000 using Tapatalk

 

[Anonymous]

Got shot of mine ,last March.Biggest losd of junk I ever owned.

 

[Anonymous]

Got shot of mine ,last March.Biggest losd of junk I ever owned.

Likewise. Had more than twice the number of problems with this car as I have had with my previous 8 cars combined. It's pathetic that it has so many problems.

 

[RCZ1]

Got shot of mine ,last March.Biggest losd of junk I ever owned.

3 posts and 2 of those are just to criticise and troll on the forum

 

[Anonymous]

I can see a few forum membership suspensions coming from this thread.......

 

[Anonymous]

[quoteain'tibit206"]I can see a fewforum membership suspensions coming from this thread.......[/quote]


And aint even involved boo hoo lol yeah members just take a deep breath and count to ten before one posts :beer:

 

[Anonymous]

I can see a few forum membership suspensions coming from this thread.......

Oh I dearly hope not. Besides you're all too articulate and intelligent to get involved in personal attacks and slanging matches. We welcome open discussion and I believe that it's only right that this is a place where people can share their experiences...the good and the bad. After all, this is the premier place for advice on the RCZ as well as a bit of craic.

[quoteain'tibit206"]I can see a fewforum membership suspensions coming from this thread.......

And aint even involved boo hoo lol yeah members just take a deep breath and count to ten before one posts :beer:[/quote]

:lol: Sagely advice Jassy. A bit of banter and a sense of humour is always welcome but I would suggest that it's best to avoid attacks that could be (mis)construed as personal attacks or trolling and to post without being too reactionary (as said by the Jassmeister) or rude. Follow the Ts and Cs and you'll be golden.

Anyway, let a good natured discussion continue and I dearly hope that the OP's situation is resolved to his satisfaction. :thumbup:

 

[Anonymous]

Frigging car....I can't make myself get rid of it! It's a P.O.S., it's unreliable, it's clearly poorly made...but she's so pretty, and I can't bring myself to move onto something else. Seen some lovely cars that I could move onto, but I can't make myself do it! The dealership is still looking for an RCZ to exchange with mine. I'd probably do that, although it wouldn't be amber more than likely, which is a shame because I really like how rare that colour seems to be, but I'm bloody stuck with an RCZ now it seems, and it's my own fault now!

 

[Anonymous]

Oh dear, you do have a predicament :eusa-think: A different RCZ will probably be your only course of action in that case. If you fall lucky you could end up with a White one. They do look rather special in Pearl. Remember the motto, White is right Pearl is perfect :lol:

 

[Anonymous]

I prefer my red one to white in all honesty....somebody parked their white one next to mine when I was at the football on Saturday, and mine looked so much better in my eyes, as the curves seemed to stand out more.

I'd take a black one, purely because I like the bat mobile looks it has, and I WOULD take a white one if necessary, but I do really like the red.