Well impressed with Peugeot

[mason5465sharon09]

I thought I would share this with you all.

Last week I took my Z into Evans Halshaw with a problem noise coming from the engine they investigated it for me only to be told that the Air doser valve was gone, now I had took this in when the car still had warranty on it & said there was this noise that kept happening when you turned the engine off they said all was fine. The cost would be £350 to do plus I had paid £65.00 for the diagnostics, I than proceed to say that I had brought the car in with this noise previously & bingo there it was on the job sheet from the time before. I have been in contact with the main Peugeot head office explained to them what had happened, I get a call from the main guy today to say they will waver the £65.00 & take 60% of the £350 & apologised for any convenience, he had spoken to Evans Halshaw & they agreed to carry the work out for me as I have a service plan with them & they know how the car is looked after, Car is booked in Friday for repair.
I am very pleased with the result & the way Peugeot head office & Evans Halshaw have resolved the problem just goes to show there are some good dealerships out there Evans Halshaw Stourbridge being one of them :thumbup:

 

[RCZ1]

That's good to hear Sharon :thumbup: :clap:

 

[frankvdb]

If this is under warranty, why would you have to pay anything? :?:

 

[Anonymous]

If this is under warranty, why would you have to pay anything? :?:

I'm confused by this too

Sent from my Xperia Z1

 

[Anonymous]

Had the dealer done his job properly the first time that you took the car in, I would haveagreed with you about the "good dealership" bit. However they didn't and didn't sort out the issue for you without being told to do so, so it's a big :thumbdown: to the dealership from me and a big :thumbup: for Peugeot UK :clap:

 

[Anonymous]

I wouldn't be happy with 60% off but can see why you would be after being told initially it was going to cost £400+

 

[mason5465sharon09]

If this is under warranty, why would you have to pay anything? :?:

Warrenty run out 12 months ago but the noise was reported while under the last few months of warrenty :thumbup:

 

[hanswuk]

If this is under warranty, why would you have to pay anything? :?:

Warrenty run out 12 months ago but the noise was reported while under the last few months of warrenty :thumbup:

I think Peugeot are very reasonable in cases like this. I had a problem on my 407 Coupe when it was well out of warranty but I argued that the part should not have failed even after four years and they offered a 50/50 cost share. They cannot have unlimited liability for anything that goes wrong. I can remember when car warranties were only 12 months......

 

[Anonymous]

Did they not run diagnostics on it last time?
I would have persisted saying about the noise after they found nothing, they then tend to get someone come out with you etc or look at the car more closely.

 

[frankvdb]

On my previous 307 HDi I had a clutch problem that was a known defect.
It occurred more than 2 years out of warranty.
I had complained about clutch noise well within warranty and when pointing that out the complete clutch was replaced at no cost, which was a complete day of work.
I only had to pay for the replacement car that the dealer provided.