Service Intervals And Warranty

[Anonymous]

Hello

As my dealer is absolutely useless I wanted to pick your brains. I bought my RCZ on July 12 2013, brand new. However the car's service counter is now telling me it is past its service interval at only 10 months and 9000 miles. So I phoned the dealer to ask why and if it needs servicing, to which they responded that they don't know without looking at it. As the dealer is 30 miles away and it took them 5 months to authorise a warranty repair (but still havent fitted the part) I really cant be bothered to waste my time.

My question is will going over the service interval according to the cars counter invalidate my warranty? Despite it not been a year old or done the required mileage? I assume the car was sat in stock for 2 months before sale and that is why it has been counting down since May. Although this wasn't explained to me.

 

[Anonymous]

How could it possibly invalidate your warranty? Your car is not yet due a service by either of the criteria laid out in the owners handbook and your inept dealer ought to have told you as much. What is to be gained from you going to them? Apart from of course they could reset the service warning

Sent from my GT-I9195 using Tapatalk

 

[Anonymous]

Iv never had a brand new car so just wanted to be sure. They are very bad which is a total shame as the sales guy was fantastic, but I suppose that is usually the case.

 

[Anonymous]

Another sad story of a useless dealership/service team. As Ron says, your car isn't due its first service yet and so ignoring this message won't invalidate your warranty. I'd ask them to clear the warning when you eventually get the repair work carried out.

 

[Anonymous]

You can reset the service indicator

See page 36 of the Handbook

This will take it back to zero