Oil Leak........the end is nigh!

[Anonymous]

Hi
I purchased my GT 200bhp THP RCZ (as a 2nd owner) April 2014 from Peugeot dealer. 8 days later I had Turbo failure, went into get me home mode shortly followed by RAC recovery; Turbo replaced under Warranty. 2 months later High pressure fuel pump failure, another RAC journey to the garage. Replaced under warranty.... 6 weeks later "Oil Top Up...." checked and the level wasn't even registering on the dip stick, please bear in mind in between this fault and prevoius fault I had been back to the Peugeot garage and 'they had checked all levels..nothing to worry about, everything's fine". So how do I loose 900ml of oil in 6 weeks?? "It's common on the Car...you need to check every month.." But I am only doing 800 miles a month and the hand book states check every 3000 miles??!? I had driven only 2,400 miles from purchase and so many issues. Topped up oil, correct grade etc, which I now carry in the boot just in case.

Next warning 4 weeks later "Coolant level". Checked and what do you know...it was below the min level. Where has it gone in 4 weeks since it was chekced (or was it actually checked)! Topped up with Peugeot ready mix coolant (which accompanies the litre of top up oil in the boot) and I checked again 3 weeks later and header is 1/3 full! Now I have an oil leak...so back in the garage on Weds 10th.... I purchased an extended warranty...thank god! Since April I have driven 4k miles....

I had an Audi TT roadster prior to the RCZ and now I am seriously wishing I'd never let her go. I am looking in auto trader for a replacement TT. RCZ although a stunning and stlyish car, a pleasure to drive.(when its working) i've had too many issues in just a few months that I can't trust her anymore and she is very stressfull motoring......sorry RCZ but you have to go!

 

[the big blue]

Hi Arakoola :greetings-wavingblue:
Sorry to hear of the woes that you ..OOPS i mean your Z' has suffered. ..Its a shame that the Z' that chose you decided to treat you in the way it has AND led you to the point where you are now . I empathise with how it has all left you feeling and understand that where the heart is the mind will follow and from what you say for you that may be a return to Audi from Peugeot. :eusa-shhh:

The greatest tragedy is that Peugeot HQ via Customer Services appear not to always recognise and appreciate some of the issues that us Z' Forum members know about and have well documented AND that itself can add to a loss in trust and overall ownership satisfaction :eusa-think: ...wherever the heart is the mind will follow Sooner rather than Later. :?:

As a Forum back bencher I feel its such a shame when a fellow member chooses to divorce his or her Z' due to such incompatibilities as that should not be the case with an esteemed car of this ilk. Such a love affair that for so many of us began with a sighting of its alluring mouth, sumptuous double mid region and voluptuous rear should have lead to a long, spirited & passionate Parisian marriage BUT alas there are tragic examples of when mechanical infidelity has prevented it :x

Peugeot UK I hope you are listening as owners lost in this way very rarely return no matter how you dress the product ,,although its rumoured that creating such a bold prototype will not be a consideration in the future anyway ..BUT if you do please factor in "Jacking Points" as it will mean that you will not have to live a life of infuriating constant Denial ! :clap:

.the big blue (..i'm a lover not a hater !) :beer:

 

[stagger321]

Like 'the big blue' I also sympathise with you Arakoola.

I feel your pain, but maybe not in as much depth as you have suffered.

By a (possible) quirk of fate I have had an oil leak, like you, which then led to a two month battle with Peugeot UK wrt two jacking point failures (as mentioned by the big blue) that were found while the small oil leak was being repaired.

My 'R' is currently in a Peugeot repair centre having the two jacking point folds, and the nasty rip in my underbody, repaired as I write. I dropped it in today, and the dealer I bought the car from is paying for the repairs, and the courtesy car.

My experience with Peugeot UK Customer care has been somewhat mixed.

As an owner of a car which was 6 months old when purchased, where the oil and jacking point issues were found within 4 or 5 weeks of purchase I naively assumed it would be a simple slam-dunk on getting this sorted a) quickly, and b) where I did not need to battle who paid for it.
Neither was the case unfortunately.

It took a lot of dialogue with customer relations to persuade them that it wasn't me who caused this and they needed to start chasing this for me, as the dealers (local and original purchasing) clearly did not expect to foot the bill.
So many phone calls, visits to dealer to get quotes, emails, more phone calls chasing progress etc etc. I'm sure I am not alone here.

As I have put in other posts on this forum, to be fair to Customer relations, I think there are seriously understaffed and overloaded, which makes the progress on issues difficult. Having said that, they have got a result for me. So fingers crossed this will be resolved. Without their help I would have had to resort to a Sales of Goods and Trading standards case against the original dealer I got the car from. They saved me from that - so I am happy with the support they have provided, even though it was somewhat clunky.

I am lucky that neither issue has stopped me driving the car, and today is the first time I am without my 'R'

Maybe this wasn't the case for you and other's, which is why the pain is greater.

I wish you luck with whatever you choose to do.

 

[Anonymous]

Thanks for the support guys I really appreciate your thoughts and feedback.. Tomorrow she goes in to the garage. Wish me luck

I have already had the CEO involved in my case .... The last straw was when The GM of the dealer who sold me the Z is on re training as he couldn't cope with my assertiveness when I popped in to see him! And it wasn't for a coffee. He left me stranded in the middle of his car park. Who would leave a damsel in distress . Well he choose the wrong person when he took that action. I deal with all walks of life in my job so am well prepared for the GM and CEO's of Peugeot!

Bring it on Peugeot... I am ready !

I will of course keep you posted

 

[the big blue]

Hi Arakoola and stagger321 and others reading with interest and support out there ..including Peugeot UK if your not too proud to do so :thumbup:

Arakoola you seem quite happy to take on whoever you need to to get things resolved/ fixed and stagger321 has received favourable results via a 'clunky' route. However it shouldn't have to be the case that so many are faced with such a challenge to get results for what are basically their STATUTORY RIGHTS !

With many years involved in Trading Standards I remain continually surprised by the lack of knowledge by many Traders as to their 'STATUTORY OBLIGATIONS' in what are 'consumer transactions', these are the consumers Legal Rights generally by way of the Sale and Supply of Goods and Services Act commonly referred as to as the Sale of Goods. Generally such rights cannot opted out of OR legally be over ridded by we've all heard it "company policy" which is what is so often chanted by those without sufficient knowledge of the Law. :clap:

The statement, " THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS" isn't printed on receipts, invoices and guarantee's by companies/ manufacturers for no reason even if at street level the staff member your dealing with doesn't appreciate the significance of that sacred statement ! ..AND when I say at street level this is to not just customer facing staff but is to include managers, customer services and dealer principles and others up the chain

To train/ indoctrinate staff merely on Company Policy BUT not obligations under the Sale of Goods is a trait that is always going to lead to unknowing incompetence, this is not the fault of the staff member BUT a failing of the company and so often has us battling to get issues resolved through an elongated "CLUNKY" process even if hopefully to satisfaction ! :crazy:

Im NOT saying that the customer is always right BUT i am saying Company Policy isn't necessarily always right either! :eusa-think:

.the big blue (..this Forum back bencher will now step down from the Dispatch Box in time for Prime Ministers Questions) ! :sleeping-yellow:

 

[pete.garratt]

Quite right, Big Blue. Via the Sale of Goods Act, I once got a new car replaced for one that was the actual specification I ordered and the dealer entered into a contract to supply.

It took 6 months and we nearly ended up in the Small Claims Court but a change of management at the dealership brought some common sense to the situation.

 

[DKZ5745]

Same here Pete, the last car we bought - Renault Megane CC was sold to me as "brand new" by a third party dealership in Sheffield. We had it a few days when I started to notice all the missing goodies the latest facelift model had.
Turns out the car was "unused" but far from "brand new" it was actually 8 months old but for some reason had never been sold & still had delivery mileage (although not when we took it back!)
It took another couple of weeks (we still had & we're driving the car) but we eventually got a full refund & went elsewhere for the correct facelift model.
They had unfortunately sold on my part ex, so we kept the money received for that too.

 

[Anonymous]

Hi All..... Me again :greetings-wavingblue:
Big Blue....stagger 321 and Pete.... I totally agree with your comments. I shouldn't have to take on the world but the clunky process forces us to do this oh so often It's so tiring taking on the challenge I am positive they put barriers up to intentionally stop you progressing claims, issues etc in the hope you put up shut up and go away! It's easy to do that but I never take the easy route. I grew up as the only girl with 3 brothers and had to fight to stay ahead of the game ( and get my own way of course :lol: )

Anyway ... Back from the garage today with my RCZ (yes I love driving the car I just need faith restored in her)
But...... Although I have the warranty it's not a warranty WTF!!!!! The issue was a 'technical adjustment' and funny the warranty doesn't cover this. The leak was due to timing belt tensioner loosen and leaking oil. £130 to fix from my pocket not the warranty I had purchased .... I really can't get my head around that one.
And..... Coolant warning is water Pump and need a new one... Covered under warranty I have.... BUT I have to pay and then claim back. Is this really acceptable from a Peugeot dealer for a Peugeot warranty "because we don't have an account to charge for the parts and labour" WHAT?!?!
Too late to figure out tonight... I need to go back for the water pump in 3 days... Gives me Time to think and CEO here I come!

Oh bless them, I got a lovely box of chocolates from them as a thank for using their services. Is this in the hope I choke on them and put up and shut up! I wonder what they are laced with ?!!?!?!?

 

[tianorth]

Is this not a sales of goods act?

Not fit for purpose?

You have had it for only 8 months shouldn't the dealership be responsible to make sure it's fit for service (at least within the 1st year).

Somebody on here should know more about sales of goods act!

 

[stagger321]

Is this not a sales of goods act?

Not fit for purpose?

You have had it for only 8 months shouldn't the dealership be responsible to make sure it's fit for service (at least within the 1st year).

Somebody on here should know more about sales of goods act!

Hi Arakoola,
Really sorry you are going through this pain.
In the circumstances tianorth is right it is a sales of goods act. However, before you go down the small claims court and/or solicitor route there are a couple of things you still need to do first if you haven't done already. Phone your local trading standards office. In Warwickshire for me they are run by citizens advice, but a quick search via google will get you the right contacts. They will also provide a proforma for any official SofG Act letter.
The other thing i note from your posts is a lack of communication with Peugeot UK customer relations. If you are dealing with them fine, but really in your case I would forget about dealing direct with your garage. As i have found the process is clunky but if you press them, customer relations will get results.
I'm sure trading standards will tell you to to get the repairs done if they are stopping you use of the car, and then look at claiming it back later, but I wouldn't even bother with your current dealer if I was you, I'd take it to another.
I'll PM you when I get home with some further advice.
Good luck.

 

[pete.garratt]

Staggers advice is good.

A colleague of mine got one garage to pay for another dealer to repair his vehicle after it made such a bad job of repairs.

In that case he did have to resort to the small claims court, at which the original dealer didn't even bother to turn up. Needless to say, the Magistrate did not take a favourable view of their position and ruled against them.