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Anonymous
Guest
Just to show that I am not against all main dealerships, just the poor ones that I have purchased from or in some cases tried to purchase from. I bought my bestest a new VW Beetle a couple of years ago. I was very impressed by the salesman. Helpful, knowledgeable and not full of bull. So car dually purchased. They really looked after my missus when we went to collect our new purchase and went through everything with her (not me the buyer) which I thought was really good. First service they noticed an oil leak. Said that it could be coming from one of two places but couldn't determine which one. So replaced both parts under warranty. Paintwork had an excess of stone chips on it so they called in a VW assessor to check the paint quality. He said all was Ok it was normal damaged sustained during driving. Main dealer was not happy and told my wife to bring the car in at her convenience and they would touch up the chips FREE of charge. Second year service done yesterday for price quoted in advance (£267) as she declined a courtesy car they offered to drive her into York and collect her later. A nice chap dropped her off and assured her that he would be back to collect her at 1500Hrs. He did, but as he was in a different car he pulled up just short and approached on foot, taking her shopping and placing it into the boot. At the showroom he dropped her off at the doorway as it was raining and offloaded her shopping into her car.
Now that is what I call service. I wouldn't expect that level from all dealerships but if they would only try to get close I'd be happy. I can't find fault with the VW dealer and feel they go the extra mile. :thumbup:
Now that is what I call service. I wouldn't expect that level from all dealerships but if they would only try to get close I'd be happy. I can't find fault with the VW dealer and feel they go the extra mile. :thumbup: