A
Anonymous
Guest
letter to finance company:
Hi Lynne,
As per our conversation, please find attached the correspondence between myself, highline and Lawgistics.
Issues:
01/04/2017 - Saturday, Coolant leak detected. After a short journey when I got out the car I notice water on the floor so I got under the car and recorded the leak with mobile phone.
02/04/2017 - Sunday went out to check the cars coolant level, with ignition on to press the diagnostic button warning observed that coolant was low, expansion tank was not fully empty but very low so topped up, car not driven or engine started.
03/04/2017 - Coolant leak reported (Office Hours for highline, Highline also confirmed the car should not be driven)
07/04/2017 - After a few days of asking about my car see (WhatsApp messages), Head Gasket failure reported to me by Highline.
20/04/2017 - On receiving the car back from repair noticed damaged to jacking points, reported straight away to Patrick in person whilst he was present, highline later contested even though I had noted they were in order before car was repaired. (I have had these repaired see pictures)
Also missing plastic wheel nut covers on return, small thing but causes a problem for me.
20/04/2017 - Whilst driving noted car has loss of power, Turbo Air intake pipe split with temporary zip tied repair. Highline reported it had failed on removal of part during head gasket repair and I would have to come back for replacement.
26/04/2017 - Coolant Temperature gauge rapid rise and fall issue reported, was asked to call Total fix service by Patrick, Total Fix service asked me to organise return of car back for temperature sensor in housing previously replaced.
04/05/2017 - Engine Fault Repair needed light reported, car not driveable, again was asked to call Total fix service. See notes below.
05/05/2017 - Bumper damaged while being loaded on recovery truck. (see pictures).
21/05/2017 - Engine Fault, Repair needed light reported, car no longer driveable.
A note on the first problem (coolant leak), I did record a coolant warning on the 02/04/2017 in my letter to Highline, however this was witnessed after I found that the car was leaking coolant and after arriving home the previous day the 01/04/2017, car wasn’t driven after the leak was detected on Saturday the 1st, I’m afraid I put a typo on the letter for when I reported the fault, it wasn’t the 4th of April it was the 3rd of April (See first message on WhatsApp) so the timeline was slightly skewed in the letter.
The coolant leak was reported the Monday the 3rd during office hours as I didn’t have a mobile contact number for Patrick Leonard to report at the time. As Patrick wasn’t in the office Richard gave me his mobile number and I reported via message, I actually reported I was scared to drive the car so did not, it was confirmed not to be driven by Patrick Leonard in a message and the car would need recovering.
In the letter from Lawgistics it implies that the head gasket failure is a result of my negligence with me driving the car with low coolant and ignoring temperature warning engine stop lights and with the engine management light displayed, this is total fabrication.
In the 4 days after I had taking delivery from Highline the car displayed no such warning messages, not even when the leak was detected. I am confident an engineer can confirm if the ELM had come on, the car would of gone into limp home mode it would of taken specialist garage equipment to reset, there for, it would of been impossible for me to drive the car anyway. The EML was confirmed not to be present when repairs were carried out to the coolant leak and head gasket by Eddie at Total Fix Service in a WhatsApp message (please see attached, number can be corroborated in Patrick from highline messages when Total fix service contact was shared of looked up on the internet for Total Fix service)
I actual fact instead of using a recovery service Patrick Leonard drove from his Mechanic in Stockport. This is confirmed by his admission in the WhatsApp message 5 April 2017 at 16:22.
I was then left without a car for 2 weeks, only being offered to insure myself on the car left by Highline at my expense.
A note on the fault 04/05/2017 , Patrick Leonard had told me to call the mechanic (Total fix Service) via WhatsApp, this to me was that I should deal with Total fix Service as if I was dealing with Highline direct, when called I was told by Eddie of Total Fix service that the car would need recovering to him, I explained once more I could not afford to pay for a recovery service and I no way of getting the car back, he told me he would call Highline to see what he should do.
As Patrick was not available, he told me Richard form Highline had given the go ahead for a recovery. During the recovery the bumper was damaged see picture’s, after this Patrick denied any knowledge or Highline’s evolvement of having the car recovered and refused to pay the recovery or the damaged bumper saying I had acted off my own back and I had organised the recovery.
I have no paperwork to confirm but Total Fix Service told me it was a coil pack that had to be replaced when the EML came on and the broke down at this time but I’m not sure if the temp gauge/sensor fault was repaired at this point.
The main issue for me when I decided that I was going to try and give the car back was when an argument arose over when would repair the scraped bumper when it was damaged being recovered the second time, at that point I had had enough of all the issues with the car and called the citizens advice help line, from what I told them they said I had grounds to give the car back as per the Consumer Rights Act 2015 or via Alternative Dispute Resolution or if it was deadlock court.
The letter attached, was then sent to Highline.
One Sunday the 21th of May the car flashed up another Engine Fault, Repair needed light, the car went into limp home mode and cannot be driven again, I have reported this fault to Patrick Leonard but he has informed me that he is away until the 30th of May.
As discussed I would like to hand to car back and come out of any agreement’s, I am not prepared to accept a second repair for what seems to be the same engine fault as before.
Yours sincerely
Hi Lynne,
As per our conversation, please find attached the correspondence between myself, highline and Lawgistics.
Issues:
01/04/2017 - Saturday, Coolant leak detected. After a short journey when I got out the car I notice water on the floor so I got under the car and recorded the leak with mobile phone.
02/04/2017 - Sunday went out to check the cars coolant level, with ignition on to press the diagnostic button warning observed that coolant was low, expansion tank was not fully empty but very low so topped up, car not driven or engine started.
03/04/2017 - Coolant leak reported (Office Hours for highline, Highline also confirmed the car should not be driven)
07/04/2017 - After a few days of asking about my car see (WhatsApp messages), Head Gasket failure reported to me by Highline.
20/04/2017 - On receiving the car back from repair noticed damaged to jacking points, reported straight away to Patrick in person whilst he was present, highline later contested even though I had noted they were in order before car was repaired. (I have had these repaired see pictures)
Also missing plastic wheel nut covers on return, small thing but causes a problem for me.
20/04/2017 - Whilst driving noted car has loss of power, Turbo Air intake pipe split with temporary zip tied repair. Highline reported it had failed on removal of part during head gasket repair and I would have to come back for replacement.
26/04/2017 - Coolant Temperature gauge rapid rise and fall issue reported, was asked to call Total fix service by Patrick, Total Fix service asked me to organise return of car back for temperature sensor in housing previously replaced.
04/05/2017 - Engine Fault Repair needed light reported, car not driveable, again was asked to call Total fix service. See notes below.
05/05/2017 - Bumper damaged while being loaded on recovery truck. (see pictures).
21/05/2017 - Engine Fault, Repair needed light reported, car no longer driveable.
A note on the first problem (coolant leak), I did record a coolant warning on the 02/04/2017 in my letter to Highline, however this was witnessed after I found that the car was leaking coolant and after arriving home the previous day the 01/04/2017, car wasn’t driven after the leak was detected on Saturday the 1st, I’m afraid I put a typo on the letter for when I reported the fault, it wasn’t the 4th of April it was the 3rd of April (See first message on WhatsApp) so the timeline was slightly skewed in the letter.
The coolant leak was reported the Monday the 3rd during office hours as I didn’t have a mobile contact number for Patrick Leonard to report at the time. As Patrick wasn’t in the office Richard gave me his mobile number and I reported via message, I actually reported I was scared to drive the car so did not, it was confirmed not to be driven by Patrick Leonard in a message and the car would need recovering.
In the letter from Lawgistics it implies that the head gasket failure is a result of my negligence with me driving the car with low coolant and ignoring temperature warning engine stop lights and with the engine management light displayed, this is total fabrication.
In the 4 days after I had taking delivery from Highline the car displayed no such warning messages, not even when the leak was detected. I am confident an engineer can confirm if the ELM had come on, the car would of gone into limp home mode it would of taken specialist garage equipment to reset, there for, it would of been impossible for me to drive the car anyway. The EML was confirmed not to be present when repairs were carried out to the coolant leak and head gasket by Eddie at Total Fix Service in a WhatsApp message (please see attached, number can be corroborated in Patrick from highline messages when Total fix service contact was shared of looked up on the internet for Total Fix service)
I actual fact instead of using a recovery service Patrick Leonard drove from his Mechanic in Stockport. This is confirmed by his admission in the WhatsApp message 5 April 2017 at 16:22.
I was then left without a car for 2 weeks, only being offered to insure myself on the car left by Highline at my expense.
A note on the fault 04/05/2017 , Patrick Leonard had told me to call the mechanic (Total fix Service) via WhatsApp, this to me was that I should deal with Total fix Service as if I was dealing with Highline direct, when called I was told by Eddie of Total Fix service that the car would need recovering to him, I explained once more I could not afford to pay for a recovery service and I no way of getting the car back, he told me he would call Highline to see what he should do.
As Patrick was not available, he told me Richard form Highline had given the go ahead for a recovery. During the recovery the bumper was damaged see picture’s, after this Patrick denied any knowledge or Highline’s evolvement of having the car recovered and refused to pay the recovery or the damaged bumper saying I had acted off my own back and I had organised the recovery.
I have no paperwork to confirm but Total Fix Service told me it was a coil pack that had to be replaced when the EML came on and the broke down at this time but I’m not sure if the temp gauge/sensor fault was repaired at this point.
The main issue for me when I decided that I was going to try and give the car back was when an argument arose over when would repair the scraped bumper when it was damaged being recovered the second time, at that point I had had enough of all the issues with the car and called the citizens advice help line, from what I told them they said I had grounds to give the car back as per the Consumer Rights Act 2015 or via Alternative Dispute Resolution or if it was deadlock court.
The letter attached, was then sent to Highline.
One Sunday the 21th of May the car flashed up another Engine Fault, Repair needed light, the car went into limp home mode and cannot be driven again, I have reported this fault to Patrick Leonard but he has informed me that he is away until the 30th of May.
As discussed I would like to hand to car back and come out of any agreement’s, I am not prepared to accept a second repair for what seems to be the same engine fault as before.
Yours sincerely
Managed to find the key 3 days later and send it off lol :dance: thank god.
