A
Anonymous
Guest
Just had to let you know about the service I received from a main Peugeot Dealer.
My engine warning light came so I called the AA out to get it checked. It turned out to be Error Code P0016 - Crankshaft Position Sensor Position Correlation Bank 1 Sensor A. As I have AA Breakdown Insurance, we had the vehicle recovered and taken to the dealer for a check over.
The dealer phoned me back saying that it needed a complete new timing chain costing £700+. I questioned this as I had full timing chain replacement 6 months previous at another garage.
As soon as I told them this, they seemed to go quiet. They seemed to be looking for excuses. They also commented that my car had no oil in it and the sump had run dry. This I know is untrue as I only topped the oil up a week or so before. The first thing that the AA patrolman checked was the oil - it was full. The dealer then said it was the low oil that had lost the pressure making the chain skip a tooth and that they had to put 2 litres in before they could do anything. I asked was it now full and they confirmed. I asked how much oil should be in there and they told me 4 litres? So if they added 2 litres to a car that was totally empty of oil then surely it would have had 2 litres in already?? I know that car had oil in it - I checked it - the AA checked it and the warning light that comes on when you start the car checked it.
I informed the AA that I thought something funny was going on, so they tried calling the dealer. They were being vague about my car. I phoned the dealer 4 times to find out what was happening and they said they would check and call me back - but they never did. The last comment I got was that they recommended that I get a new timing chain, the warning light was off and that it was waiting for a clean. I asked what had been done and was it safe? They just told me I had to pay £167 for diagnosis, oil etc. I queried this again about the oil and asked them what they had actually diagnosed as it had gone from a complete timing chain to putting some oil in??
I had to get the car back so I grudgingly paid the bill. They stated that they had removed cam cover and re-aligned the timing?? They also said that they had tried several times to contact the AA but without success. They then put the car back together. They didn't think to call me and tell me that the chain needed replacing and give me the option to get it done. Nowhere on the receipt does it advise to get a new timing chain, or that it was offered to me and I had declined.
Drove away and everything seemed fine. Driving home this morning and the warning light had come on again! The AA had advised me that if it did, then to call them out again. When the patrolman got there it was the same error code. He looked at the receipt for the work done and looked at the engine. He said that the engine hadn't been touched. There was dust on the engine with no signs of disturbance - not a fingerprint or smear - the bolts were still dusty and shown no signs of being loosened. The patrolman has experience of timing chains and has put in his report that there are no signs of the Cam Cover, or any part of the engine being removed.
It looks to me that they had just cleared the fault code - charged me for oil I didn't need and let me drive off. I'm still no further forward in knowing what is causing the error? Faulty sensor??
I just feel that they were trying to rip me off. I had some work done there previously - they had done the diagnostics and identified a problem and had sorted it, but by the time I had arranged to collect it, they had informed me that they had now found something else wrong that was going to be another £300! I only go to them as I have my service plan with them, but now this is the final straw!
So the car is back with them now. I went in to complain to the manager, as the service department wasn't open on a Sunday. He couldn't have cared less! I told him the story and he was smirking about it!
I'll have to wait till the morning to see what the service manager says. I got the AA man to mark the report form that the oil was still full - just in case they charge me for it again.
Has anyone else had experiences like this - or am I reading too much into it?
Apologies for the long windedness of it - just really angry and disappointed in Peugeot!
My engine warning light came so I called the AA out to get it checked. It turned out to be Error Code P0016 - Crankshaft Position Sensor Position Correlation Bank 1 Sensor A. As I have AA Breakdown Insurance, we had the vehicle recovered and taken to the dealer for a check over.
The dealer phoned me back saying that it needed a complete new timing chain costing £700+. I questioned this as I had full timing chain replacement 6 months previous at another garage.
As soon as I told them this, they seemed to go quiet. They seemed to be looking for excuses. They also commented that my car had no oil in it and the sump had run dry. This I know is untrue as I only topped the oil up a week or so before. The first thing that the AA patrolman checked was the oil - it was full. The dealer then said it was the low oil that had lost the pressure making the chain skip a tooth and that they had to put 2 litres in before they could do anything. I asked was it now full and they confirmed. I asked how much oil should be in there and they told me 4 litres? So if they added 2 litres to a car that was totally empty of oil then surely it would have had 2 litres in already?? I know that car had oil in it - I checked it - the AA checked it and the warning light that comes on when you start the car checked it.
I informed the AA that I thought something funny was going on, so they tried calling the dealer. They were being vague about my car. I phoned the dealer 4 times to find out what was happening and they said they would check and call me back - but they never did. The last comment I got was that they recommended that I get a new timing chain, the warning light was off and that it was waiting for a clean. I asked what had been done and was it safe? They just told me I had to pay £167 for diagnosis, oil etc. I queried this again about the oil and asked them what they had actually diagnosed as it had gone from a complete timing chain to putting some oil in??
I had to get the car back so I grudgingly paid the bill. They stated that they had removed cam cover and re-aligned the timing?? They also said that they had tried several times to contact the AA but without success. They then put the car back together. They didn't think to call me and tell me that the chain needed replacing and give me the option to get it done. Nowhere on the receipt does it advise to get a new timing chain, or that it was offered to me and I had declined.
Drove away and everything seemed fine. Driving home this morning and the warning light had come on again! The AA had advised me that if it did, then to call them out again. When the patrolman got there it was the same error code. He looked at the receipt for the work done and looked at the engine. He said that the engine hadn't been touched. There was dust on the engine with no signs of disturbance - not a fingerprint or smear - the bolts were still dusty and shown no signs of being loosened. The patrolman has experience of timing chains and has put in his report that there are no signs of the Cam Cover, or any part of the engine being removed.
It looks to me that they had just cleared the fault code - charged me for oil I didn't need and let me drive off. I'm still no further forward in knowing what is causing the error? Faulty sensor??
I just feel that they were trying to rip me off. I had some work done there previously - they had done the diagnostics and identified a problem and had sorted it, but by the time I had arranged to collect it, they had informed me that they had now found something else wrong that was going to be another £300! I only go to them as I have my service plan with them, but now this is the final straw!
So the car is back with them now. I went in to complain to the manager, as the service department wasn't open on a Sunday. He couldn't have cared less! I told him the story and he was smirking about it!
I'll have to wait till the morning to see what the service manager says. I got the AA man to mark the report form that the oil was still full - just in case they charge me for it again.
Has anyone else had experiences like this - or am I reading too much into it?
Apologies for the long windedness of it - just really angry and disappointed in Peugeot!
