Advise on a dull hazed patch on a brand new car please.

[Anonymous]

After the first wash last week (just about to give it it's second clean) I noticed a dull patch on the rear wing about 6 inches in diameter and not sure what to do about it as the car has apparently had Peugeot Protect applied to it. In my mind if the car is new and has paint protection applied and there is any mark at all after a simple wash then the dull patch is under the Peugeot Protect and has not been prepared correctly before applying. I've mentioned this to the dealer and his answer was to simply polished it. I have said to him that if the car has actually had the Peugeot Protect (it was a FOC favour) then surely it would need to be removed where the paint is dull then corrected and the paint protection reapplied.

I've got some megs ultimate compound, would this cut through it, and has Anyone get any thoughts or advise on this?

 

[stagger321]

It's difficult to tell without physical inspection, but I hope its not the same issue we had with a Pug Partner we had on contract hire. In our case it was a dull patch like yours looks and was a couple of fingerprints under the lacquer.
In this case the only way to repair is to strip back to the paint layer, polish out the mark and relacquer. Not a DIY job. If its a newish car i would say its a warranty claim.

 

[RCZ1]

You need to try polishing it but not with ultimate compound. You should always start with a polish with the least amount of cut and work up, if that is not working for you. Even if its under the Paint Protection that has been applied, polishing should remove it, if it is only an area that has not been prepared properly. IF it does not remove it, then I suspect its a fault in the paintwork. From the picture it looks like someone has wet sanded the area. I'm not saying this is the case but it does look similar to that and maybe they have not then polished it up afterwards.

You are right in the respect that if you do polish it and the mark comes out, then I would push for the protection to be reapplied as it will have been removed by the polishing. Having said that, I wouldn't ask them to reapply the Paint Protection, instead I would request that you have the car properly detailed by a professional and the dealer pays for it. That way, you will get a much better job AND a better protected car.

 

[DKZ5745]

My temptation would be to take it straight back to the dealer, after having arranged a courtesy car, and telling him to let you know once the problem had been rectified, and protection re applied.

It's a brand new car! Dull patches are not part of the spec. It has to be the dealer/Peugeot's responsibility whatever the cause.

I wouldn't even think about trying to sort it myself, cos once you do, if it turns into a bigger problem, you have no proof that you didn't cause it. :eusa-think:

 

[RCZ1]

His dealer has told him to polish it so presumably has seen it ? Plus he has photographic evidence. As I said previously, I wouldn't personally trust a dealer to put it right or apply the Paint Protection in the first place so I would be very cautious about them trying to sort this out themselves.

 

[stagger321]

His dealer has told him to polish it so presumably has seen it ? Plus he has photographic evidence. As I said previously, I wouldn't personally trust a dealer to put it right or apply the Paint Protection in the first place so I would be very cautious about them trying to sort this out themselves.

The contract of sale is with the dealer. It's not a case of your trusting them or not. The dealer appears to be trying to wriggle out of the fix here by putting it back in his hands. It's all part of the merry dance you play when things go wrong. It its an issue with what he has been sold, it's a simple sales of goods act issue. Item is not fit for purpose. The dealer has to prove the car was okay when it was sold. If the dealer is not dealing with the issue he should open a case with trading standards, open an issue with PSA UK and inform them that this needs to be resolved.
That's what I had to do with my jacking point issue.
If he tries to fix it himself, the dealer can simply turn around and say he caused the damage. I wouldn't even go there.

 

[DKZ5745]

Yes RCZ1, I see your point, which is valid.

My thing would be that I would be really p*##"d off that I had just shelled out that kind of cash for something that wasn't perfect. So I would want whoever sold it to me to make it the way it should have been to start with, and to do so free of charge.

The very least I would expect from the dealer would be to pay for a professional detailer to rectify the problem, which they are unlikely to do.

To be advised by the dealer to go home and polish it is like being sold a car with a flat tyre & being told to go home and blow it up.

Pug, in some form, should be held responsible, and it's difficult to come up with another way of doing that without making them either rectify it themselves or pay for it to be rectified.

Telling the guy who bought substandard goods to go away and sort it out themselves doesn't really come across as being very professional, and I'm sure that consumer advice would have something to say about that.

But I do agree that I would be suspicious about allowing Pug to try to resolve something that might possibly be beyond their technical abilities.