DKZ5745
Well-Known Member
So, a few days ago, in response to a new members question about reliability, I said this was probably the most reliable car I had owned, and in 5 years I had never had any real problems.
This morning under quite hard acceleration in 4th, I felt a slight judder, misfire maybe, I eased off & the car seemed ok.
A few seconds later, as I went to accelerate again, EML total misfire, juddering uphill & slowing down.
Called the wonderful people at Evans Halshaw Wakefield and explained I had a Peugeot Platinum extended warranty taken out through them - along with a service contract including MOT cover, again taken out through them, so you could say, quite a loyal customer.
I further explained that I had a weekend away booked leaving this Friday which I needed my car for, or worse case scenario a courtesy car.
They said the first day they could fit me in would be next week, and no courtesy cars available until 2nd week in December.
So a big thank you there to my local Peugeot dealership.
Several calls later, it was dropped off at a local garage, who unfortunately due to some bad experiences refused to deal with any warranty companies, so I would need to pay the bill and try to recover whatever I could from my warranty.
The garage Called me this afternoon to say they had done a diagnostic and also conferred with a colleague of theirs who was a mechanic for Peugeot. Coil pack 2 had failed, and on removal of the plugs, they were in need of replacement. On advice from their contact, they wanted to replace all 4 coil packs and the plugs, and were prepared to do so on a like for like basis including labour and diagnostic fee for £254.
I agreed to the work which they intend to do tomorrow once they have the parts.
I contacted Peugeot Platinum Warranty, who said they wouldn’t cover the cost of the plugs or the labour for replacing them. They would also only cover the 1 coil pack that had failed, and the labour for replacing that 1 coil.
The proviso for this was that the garage had to contact them and deal directly with them - something they had already told me they wouldn’t do.
Bearing in mind this garage was the only one I could find that could get the job done before Friday, and was also a garage that I knew to have a good reputation, I gave them a quick call, and as I expected, they said I would be better going to another garage if I wanted to put things through a warranty company.
As I was only likely to be getting @£40 - @£50 towards the cost, I told them to just go ahead and get it sorted & I would just have to put this one down to experience.
Next time someone asks how reliable the RCZ is, can someone remind me to button it :eusa-shhh:
This morning under quite hard acceleration in 4th, I felt a slight judder, misfire maybe, I eased off & the car seemed ok.
A few seconds later, as I went to accelerate again, EML total misfire, juddering uphill & slowing down.
Called the wonderful people at Evans Halshaw Wakefield and explained I had a Peugeot Platinum extended warranty taken out through them - along with a service contract including MOT cover, again taken out through them, so you could say, quite a loyal customer.
I further explained that I had a weekend away booked leaving this Friday which I needed my car for, or worse case scenario a courtesy car.
They said the first day they could fit me in would be next week, and no courtesy cars available until 2nd week in December.
So a big thank you there to my local Peugeot dealership.
Several calls later, it was dropped off at a local garage, who unfortunately due to some bad experiences refused to deal with any warranty companies, so I would need to pay the bill and try to recover whatever I could from my warranty.
The garage Called me this afternoon to say they had done a diagnostic and also conferred with a colleague of theirs who was a mechanic for Peugeot. Coil pack 2 had failed, and on removal of the plugs, they were in need of replacement. On advice from their contact, they wanted to replace all 4 coil packs and the plugs, and were prepared to do so on a like for like basis including labour and diagnostic fee for £254.
I agreed to the work which they intend to do tomorrow once they have the parts.
I contacted Peugeot Platinum Warranty, who said they wouldn’t cover the cost of the plugs or the labour for replacing them. They would also only cover the 1 coil pack that had failed, and the labour for replacing that 1 coil.
The proviso for this was that the garage had to contact them and deal directly with them - something they had already told me they wouldn’t do.
Bearing in mind this garage was the only one I could find that could get the job done before Friday, and was also a garage that I knew to have a good reputation, I gave them a quick call, and as I expected, they said I would be better going to another garage if I wanted to put things through a warranty company.
As I was only likely to be getting @£40 - @£50 towards the cost, I told them to just go ahead and get it sorted & I would just have to put this one down to experience.
Next time someone asks how reliable the RCZ is, can someone remind me to button it :eusa-shhh:
