Had To Raise A Complaint.

[Anonymous]

Hi,
just thought I'd start a thread on this and share my experience as it unfolds, it's a bit subjective to be honest so some might think I'm being awkward

Basically I picked up my 2012 registered Asphalt last week and discovered that the software was an old version and the maps are 10/11. I'd been asking the dealer to check this for nearly 3 months (I had to wait as the car was a demo) and they hadn't checked.

I've been in discussion with the dealer and at first I got - "it's a second hand car, you get what you get"

I pointed out it was a 2012 car so I expected the up to date software. The dealer went off to check when the software updates came out as I think they expected them to be new enough to say "sorry the updates came after the car was registered"

As the updates were both in 2011 the deal has now stated "well you car was built in 200/11 and shipped with those versions and that's it" I asked why they hadn't at least updated the software prior to hand over and got "don't know and there is nothing we can do". I asked how I raise a complaint with the dealership about this and was then told "there is no process, you'll have to speak to Peugeot UK directly"

So I have now called Peugeot and raised a formal complaint and I'll update as I go if I think it might help other members in future.

As I said at the start this one is subjective but I do feel that paying so much for a car with 2012 registration the dealership could have done more. I cannot be the first customer to have had this issue and it's a pity as some dealerships are great on customer service (even if it's just empathy) and some are like brick walls.

 

[Anonymous]

i just bought a car-not peugeot and maps are at least two years out of date. maybee this is a common problem on all makes.not very good considering the cost of built in sat navs.

 

[RCZ1]

I think this is a common problem. Husband just picked up a brand new Discovery 4 and the maps are not up to date.
You could be banging your head against a brick wall but good luck in your quest.

 

[Anonymous]

All 75 limited edition asphalts where built 15/07/2011
I've had mine 2 weeks now and was registered new to myself on 31/5/2012,
My software is also 10/2011
I've been in contact my my dealer and they are sorting out map and car software updates onto an SD card.
In my mind it doesn't matter weather you buy the car from new or second hand or even when it was built, if the car is registered 2012 it should have 2012 software
I'm much the same as yourself, why go and pay all that cash on a car then have to fork out another £200 odd just to make it upto date..
I know as I bought mine from new and the first keeper my dealer is making sure that it's sorted and the latest software is supplied but as yours was pre registered therefore second hand they might drag there feet a little on this! AGAIN; 2012 car/2012 software is the way I think it should be.

 

[Anonymous]

Yeah it does seem to a common problem across makers and pretty much a bit unfair. If it was a proper second hand car (IE a trade in) then I can accept it, but it ain't. My first, and only, keeper is the dealer (it was with them from new in the showroom, then a demo model since April 2012) and it was registered April 2012 by them.

I do think it could be a brick wall with the dealer (they have the sale and my money so they now don't really care) but I am hoping Peugeot are a little more understanding.

It's interesting that your dealer is being helpful Starky - just shows some are genuinely helpful and others are not...

 

[Anonymous]

The whole in car oem sat Nav is depressing to say the least. I think car manufacturers should have updates through the warranty period or charge a small reasonable fee at service periods to update maps, speed camera database, poi's etc. These really small and easy to implement things would make a big difference to overall customer experience and justify the big upfront costs when purchasing these expensive add-ons. This is probably common across manufacturers, but doesn't mean Peugeot cannot address them first. When you sell a package, it should not be expected for it to become outdated so quickly and not take reasonable actions to protect your products from this. Make all your customers happy Peugeot and maybe sort this upgrade mess once and for all!

 

[Anonymous]

Well for me this is simple. You bought a used car. If the previous owner didn't update the mapping or have it serviced, get a dent sorted then tough. Bought as seen as far as I am concerned. Mapping is always going to be dated as it is done in the fourth quarter of the year. So it will not be until the end of 2012 will the 2012/13 be compiled. As the asphalts were built July 2011 the latest mapping available was 2010/11 and so as I say if the previous owner didn't update it then it is down to you, if you decide to. Let's face it you saved enough money on the price of a new Asphalt to more than cover the cost.

 

[Anonymous]

Yeah I see your point Ron which why I say it is subjective. The previous owner was the dealership and sold it as a 2012. As I had been asking for 3 months about the version they knew I was trying to find out - not quite sold as seen when they couldn't/wouldn't tell me.

Me saving on the price is irellivant as I didn't walk in with cash, the dealership and the Peugeot Finance are making a lot from the deal. Also - I paid what they were asking for it as an ex demo, so not really a saving it was what they said the car was worth...


But like I say this one is very subjective so I will just have to see what Peugeot say.

 

[Anonymous]

The point that I am trying to get across, is that had I been the original owner, would you expect me to shell out for an update before I sold it to you? Had you bought that car new, then it would still have had the same mapping. So why do you expect to buy second hand but have a more updated version than had you paid for a new car?

 

[Anonymous]

I agree with Ron that 2nd hand cars are sold as seen. However, I think that manufacturers should improve this area of service, and offer upgrade schemes at dealerships and offer them as part of a service plan or similar. The navteq map update of £200 is too high IMO compared to other mobile alternatives. Granted they may not have the same volume of sales, but if they can't get better value deals for customers, find another supplier that is willing to negotiate. The buyer should have checked the s/w versions and not completed the deal without confirmation of either a free map upgrade or negioated an agreed discount to compensate. Once you paid, and driven off, that's it. I don't think in this instance Peugeot should give a free map upgrade. I think they should be looking at a viable upgrade scheme at dealerships for all customers with sat nav which could then possibly be made available at a subsidised price.

 

[Anonymous]

I get your point Ron, my view is just different - it was sold as a 2012 car and therefore should be upto date. I accept it was second hand, but as the owner was the dealership they should have either kept it upto date or told me the versions when I asked. If I had bought new - I would expect it to be upto date. Like a few have said this looks like a common problem.

I agree with you really jc73uk, a scheme to reduce the cost would be perfect. I'd asked about versions for 3 months and kept getting no answer. The first chance I had was after pick up, but that is my own fault - in hindsight I should have got the answers before I drove off and I may just have to learn from the mistake.

Part of me agrees with both sides especially with the points here.

 

[Anonymous]

I have only ever bought one second hand car in my life, and it was a Peugeot RCZ. I bought it based on an advertisement that I had seen on a site on my computer. Having previously looked at and fallen in love with the car, but failed to buy as the deal was not right for me at that time. I basically went to look at this car with an aim to buy it if I could afford to. Being a novice at car buying it was only after I had bought it and walked out to admire MY new (5month 2weeks old) car that I noticed that the road fund licence expired in two weeks time. So a week after I was due to take ownership. I like you made certain assumptions. I just expected it to have been taxed for 12months as I personally had never done any different. After the deal had been struck, do you think that they was going to re tax the car? Not on your nelly!
Your mapping was the latest version when the car was registered and the first owner, chose not to update it in the 3months of their ownership. That does not sound to be to be an issue that you should be complaining about, perhaps negotiation and seeking a goodwill gesture maybe.
Well I have had my pennies worth, you know my stance so keep us all updated on your progress, Please

 

[Anonymous]

TBH I'll just accept whatever Peugeot say. The more I have thought about and discussed it here I think my problem has been more with the dealer attitude rather than the situation. They didn't even offer to sort out the software let alone the maps. I just got stonewalled from the start both before when asking for the versions and since I asked if they could do anything. I've been polite, calm and reasonable with them so it's not an attitude thing that created the brick wall.

Ah well thanks for discussing it here it does help