First service ( not good customer service )

[Anonymous]

So I thought I would book my Z in for its first service as it's now a year and a half old and clocked up 6,000 miles
How surprised was I when the dealer told me what had to be carried out, oil and filter change, all filters and plugs, not a problem I said if I had done the milage to warrant plugs and possabily filter change, but given I've only done just under 6,000 miles I find it hard to justify the plugs being changed, filters if they are dirty ok but at this milage I would have a good guess and say I would get away with just blowing them through.

The dealers response to that was if I didn't have the above carried out it could void my warranty and they wouldn't stamp my service book, to which I replied if I had only done 2,000 miles would i still require this kind of service ? His only response was we can only go on what Peugeot say.

So if anyone from Peugeot reads this can you give me your thoughts on this please,
I understand that the oil and filter should be changed after a period of a year and a half but everything else i would question at such low milage,

 

[tianorth]

Have a look in you service book as I (with my HDi) mine had only done just under 10900 miles.
My dealership tried to say If I did not have the oil and filter, pollen filter & fuel filter changed it would void my warranty.
To which I pulled out my service book turn to the relevant pages that I had marked with an asterisk for the ones relevant to my car.
The first was fuel filter I asked him bearing in mind the mileage my car had done, which of the conditions in the service book had my car met eg 20000/25000 miles or 4 years, to which he had to respond as none and then we went on to the pollen filter which was 20000 miles or 2 years, again he responded none.
I stated that it is in peugeot's book and therefore does not need to be done until the conditions are met.
Which he had to agree and then backtrack on his earlier statement about it voiding warranty.
Go in armed with information and listen to their excuses as to why you have to have it done, and then use their own info against them.
They tried to tell me my service was going to cost more than £250, as opposed to the service I booked at £110.
I did not back down and I got it for £110 and also proved items were not required to keep within warranty.

Hope this helps.

 

[the big blue]

Hi all' :greetings-wavingblue:

...what you guys mention is due to the demise of "True Mechanics" in dealerships being replaced with Technicians and Robots! I'm not saying that all Technicians are bad UNLIKE Robots ,,but many of the new breed haven't learnt to actually question what they are doing and why they are doing it. The latter is especially true when it comes to "servicing" which has simply become the most lucrative part of the dealerships business on the occasions that they cannot sting you for a DIAGNOSTICS for a fault and rectification that is already known!! :clap:

For instance the mention of spark plugs, long life iridium plugs with a service life of say 25000+ miles ,,if you had only done say 5000 miles on them, then being told they are to be replaced is most likely just a case of daylight robbery! A 'true mechanic' may choose to check them BUT wouldn't replace them just for the sake of it AND its that type of logic that is disappearing from many Dealerships (corporate businesses) whose ethos is primarily Sales over Service and this is because shareholders require profits above all else :thumb down: . To assist in the latter, Menu Servicing has been manipulated to include service tasks that do not necessarily require doing which goes back to the initial post by 'merchant seaman'. :wave:

The way to counter the advance of such Daylight Robbery is to pre-arm yourself as stated by "tianorth" thus making the robot or technician account for what they are blindly and/or naively quoting you! Simply look to see what the actual service you are asking for entails and you'll see that a majority of what a modern service entails are simply "checks", and tyre pressures/tread, washer fluid windscreen wipers, door and window operation etc all competent drivers do anyway.
Its the labour rates at say £90 per hour that accounts for the real cost of the service NOT what is actually done which is generally filters and oil replacements, the majority of the service time is spent doing the visual checks as the diagnostic tool once plugged in takes care of the engine AND faults are highlighted as and when they unfortunately occur ! :eusa-shhh:

Its when jobs are not quoted in the Peugeot state 'service schedule' but are done FREE OF CHARGE is when you know a true mechanic has fettled your car and a tell tale sign is greasing the door hinges and I always feel reassured when the tyre pressures are actually correct too !! :eusa-whistle:

.the big blue (.well its been a while since this Forum back bencher has attempted to bore the Chamber into submission) :lol:

 

[Anonymous]

Not sure it's the best course of action to upset the Mechanic that's just about to work / fiddle about with your Engine / Vehicle. :eusa-think:

Even if you are right with the appropriate information quoted to him / her.

 

[tianorth]

http://www.peugeotrczforum.co.uk/viewtopic.php?f=6&t=8563
http://www.peugeotrczforum.co.uk/viewtopic.php?f=6&t=8382
http://www.peugeotrczforum.co.uk/viewtopic.php?f=6&t=8418

A few other threads people have posted.

 

[Anonymous]

As I have commented in the highlighted previous posts i'll respond with my findings. Not good to say the least, I asked for the car not to be washed, and true to this they returned it to me covered in oily marks, all wheels and body parts esp' the front valance with the odd oily finger print on the drivers door card with 2 drops of oil for good measure. When I got it home I had a better look and found the nearside front inner wheel arch splash guard (the bit that sits below the wheel arch) had been snapped off with a visible scratch where it had been driven over something. This they said would be replaced free of charge. After much debate with various service management they are now making sure all mechanics cover the bodywork when leaning into the engine bay. (where did they serve their apprenticeship) and was told that the mechanic would have thought the car to be valeted before hand over. I explained that any tradesman (I'm one myself) that leaves work for others to tidy up needs a week tidying up himself, he might learn a lesson. I await the fitting of the broken part before letting the various persons who want my feedback know what has gone on.

Back to the thread opener, I would have thought they would have told you the warranty is void as it's too far beyond the annual date at a year and a half, or have I got it wrong at 1 year or 20,000 miles which ever is sooner for service?

 

[Anonymous]

As I have commented in the highlighted previous posts i'll respond with my findings. Not good to say the least, I asked for the car not to be washed, and true to this they returned it to me covered in oily marks, all wheels and body parts esp' the front valance with the odd oily finger print on the drivers door card with 2 drops of oil for good measure. When I got it home I had a better look and found the nearside front inner wheel arch splash guard (the bit that sits below the wheel arch) had been snapped off with a visible scratch where it had been driven over something. This they said would be replaced free of charge. After much debate with various service management they are now making sure all mechanics cover the bodywork when leaning into the engine bay. (where did they serve their apprenticeship) and was told that the mechanic would have thought the car to be valeted before hand over. I explained that any tradesman (I'm one myself) that leaves work for others to tidy up needs a week tidying up himself, he might learn a lesson. I await the fitting of the broken part before letting the various persons who want my feedback know what has gone on.

Back to the thread opener, I would have thought they would have told you the warranty is void as it's too far beyond the annual date at a year and a half, or have I got it wrong at 1 year or 20,000 miles which ever is sooner for service?

If they had of told me my warranty was void because I'd left it for a year and a half I would of told them the genuine reason why, unfortunately like most of us we have to work, and for me as I'm in the merchant navy that means trips away for up to 4 months hence my low milage.
I'm sure if it came to it in a cort of law this whole warranty issue isn't worth the paper its wrote on !!! Not forgetting Peugeot say the first service should be carried out at 22,000 miles so I asume plugs and filters are good for that period of time, and I'm guessing when they say a year they are assuming people are clocking up the milage far more then me.

 

[Anonymous]

I'm sure your right about the warranty being a bit of a con, and I'm not wanting to create ripples in a still pond. I'm just going on what's on the service booklet and what's on here regards the service periods. As for in a court of law Peugeot lawyers might say you have to make arrangements for the car in absence. It might be worth checking at the dealers where you had it serviced.
I too have low mileage, 8,000 in a year and feel a little aggrieved being held to ransom over a warranty costing originally £190.00 (£20 saved through my Peugeot web site), but when you buy a new car it's the sting in the tail we have to take.

 

[Anonymous]

In truth, I'd rather spend that little extra on the spark plugs whether I thought I genuinely needed them or not.

In the event of a goodwill claim being needed for an exploded engine after the 'Official' warranty has expired I feel I'd have a stronger case. No matter if the cause was probably down to a well known problem with the tensioners failing, if Peugeot could consider the possibility that it may have been due to a failed spark plug that wasn't replaced as recommended, they might be reluctant to offer to help me.

I drive a wonderful car, I want to treat it well, and keep it healthy. If that means spark plugs at 6,000 miles, so be it.

 

[Anonymous]

I've never had a problem with my dealer and I know others take theirs to the same dealer as I do even when they have purchased they elsewhere.

Do we have a thread with a list of dealers with good rep/bad rep/reviews?

 

[the big blue]

Hi all' :greetings-wavingblue:

The whole matter of servicing is as complicated as the expression of "fully synthetic oil" as to be fully synthetic would infer it does not have a mineral oil base and is therefore made entirely of a synthetic liquid?? ,,,which is of course untrue! The manufacturers blur between Fully and Semi synthetic is marketing ,,and a "Warranty" is also about marketing and the servicing aspect is incorporated into it for that reason. :clap: Ask NGK whether a spark plug is any more likely to fail at say 12 months or 12 months and one day and the increased degree of risk would measure as 'irrelevant' yet a Warranty Company may try and tell you different of course !

A so called Warranty is actually a Mechanical Breakdown Insurance (MBI) policy with stipulated Terms & Conditions as to whats to be covered. It has set terms and conditions that must be adhered to in order that the MBI remains valid and civilly enforceable. It is not necessarily based on "mechanical engineering science" hence an oil change thats exceeded by a 1000 miles will not cause an engine to explode whereas continuously driving bouncing off the red line in all gears will more likely cause the engine to fail even if you don't exceed the oil change by 1000 miles! Mechanical understanding is what is needed and NGK etc I'm sure will happily advise you that their spark plugs do dot expire after a mere 6000 miles in normal use so insisting they are changed is purely for warranty/ MBI reasons and NOT for the mechanical integrity of the component concerned ! :eusa-think:

The brake fluid change at two years is an example of the latter, as it can become contaminated in less than a year but insisting it is not changed until two years in that instance would also be a case of blind faith in what the service book simply states. :sleeping-yellow:


.the big blue (.always thinking outside the box and thats why I sometimes risk not eating my "5 a day" AND I'm still alive!)
:twisted: :beer: