A little bit more bad luck....

[Anonymous]

Hi All

You may have read my post in the newbies section last year (Just a little bit of bad luck?). I'm the girl who had the car returned to the garage with turbo issues, then had someone drive into the side of me and to top it off had a rear wheel tyre blowout and was left by the AA on the side of a busy road for three hours by myself. This all happened within the space of a few months.

I was hoping 2012 would be my year with the RCZ but no she is back the the garage. I had the car serviced over Christmas and mentioned things did not feel quite right, sometimes when the car was stationary it would shudder like it was about to conk out, but it did not happen all the time. Peugeot had a look and thought they had sorted it but as soon as I got in it happened again so Peugeot asked if they could keep my car for a couple of days to road test and find the source of the problem.

It went in yesterday and I got a phone call this morning saying that they had to errors come up and one was relating to the petrol light coming on as there was not enough fuel so they needed to top the fuel up. They want to put in £10 but I would be charged for this. I know it's only £10 but to me it just seems wrong that I'm paying for the fuel as they have to keep road testing the car due to what is more than likely going to be a warranty issue!?!?!

At the moment I've no idea when my car will be returned...fingers crossed its soon and hopefully all fixed

 

[RCZ1]

You have had some bad luck haven't you. I know if it was me it would have really taken the shine off ownership of the car for me so I can feel your pain to some extent. Hopefully this time your dealer will be able to sort out your problems for you and you can get back to finally enjoying the RCZ. Keep us updated with your progress.

 

[Anonymous]

I remember you. I know that Peugeot UK was onto the AA as a result of your incident and was none to pleased with them. As for the petrol issue then I do feel that you are being a shade miserly. Of course you should pay for the fuel. It is your car and the fault is on your car. Why on earth should they supply fuel to diagnose the fault? That said I do feel for you as you have had a tough time with it. Hopefully they will get it mended quickly and efficiently and it turns out to be a warranty issue

 

[Anonymous]

They want to put in £10 but I would be charged for this.
I know it's only £10 but to me it just seems wrong that I'm paying for the fuel as they have to keep road testing the car due to what is more than likely going to be a warranty issue!?!?!

Have to agree that it's a bit harsh to ask you up front, especially with your continued run of back luck.

Maybe they could have put the Fuel in and if it turned out to indeed be a warranty job, they could have added the £10 to this bill and you'd be none the wiser - and much happier in your ignorant bliss.

If it turned out not to be a warranty job, then they could have just stung you for the £10 bucks next time you come in for some wipers or a service. Alternatively, whack it on to the next Punter that walks in the door bill - usually me

Anyways, hope you get sorted soon and have soon good RCZ Luck and Enjoyment :thumbup:

 

[Anonymous]

Having spoken to Peugeot last night they said they believe the fault to be with the fuel pump but the computer in the car is not registering a fault. They need to take it out for another drive today to be able to collate enough evidence that it is the fuel pump that is faulty to be able to claim a repair under the warranty. Then they need permission to order the part so the part won't be in until at least Monday/Tuesday

They have kindly given me a replacement car but it's not the same. Hopefully the repair will get authorised today and I will have my car back next week.

 

[Anonymous]

To be fair I think that level of service is rubbish - permission to order a part????? what a load of blx! - Write an e mail to Peugeot HQ and complain

 

[Anonymous]

Oh dear, you're not having a good run are you?

I think it's fair enough that they need fuel to test the car (but exactly how far are they expecting to have to test drive the car for? 5 miles? 50 miles?) If you had a fuel tank when you dropped the car off, you'd probably be none the wiser...... and to be fair you won't get many miles for a tenner......

It's understandable for the dealer to 'seek permission' from Pug to order the part, I guess they need to check that it is indeed a warranty issue. My dealership did the same when I needed my new suspension dampers.

I was a bit miffed too when I had to pay £24 to cover the dealerships insurance of the COURTESY car ... I did tackle the dealership saying that I think they should put that on the bill to Pug seen as it was a warranty repair and if it wasn't for the fact I had a duff part I wouldn't need to run the damn courtesy car ... but it was a brick wall.

You're car will be back on the road, good as new, soon though!!

 

[Anonymous]

.....I did tackle the dealership saying that I think they should put that on the bill to Pug seen as it was a warranty repair and if it wasn't for the fact I had a duff part I wouldn't need to run the damn courtesy car ... but it was a brick wall.

Why is it that logic that seems absolutely flameproof and indisputable always seems to, well, end up in flames.
As you say, if it wasn't for the duff part in the first place, you wouldn't be wasting your time / effort messing around with something that shouldn't need messing around with :brickwall:

No point in arguing about the cost of your time / effort though, this is also met with the Industry Trained shrug of the shoulders.


£10 for fuel to test a car does, to me, seem a little petty / mean of the Dealer on this occassion :thumbdown:

 

[pete.garratt]

Same argument applies to oil if they have to do engine work.

The filter will be covered but not the fluid, at least in my experience.

 

[Anonymous]

£10 for fuel to test a car does, to me, seem a little petty / mean of the Dealer on this occassion :thumbdown:

Totally disagree with this statement. Had the car not been so low on fuel the subject would never have been broached. Surely £10 is about the minimum amount that can be purchased and it is all going into the fuel tank. So all that is not used will be left available in the fuel tank.
I never ask my plumber to pay for the water that he allows to run down the drain or that he uses to top up my boiler when he services it. Sometimes you just have to pay your own way and not expect gratuities

 

[Anonymous]

Yes, upon reflection Ron, I think you are right :eusa-think:

Having experienced the Audi Service, where a minor issue like this (the payment for such a small amount of fuel) just would never have arisen, I am wrong to use this as the benchmark to gauge other's performance / customer service against.

I stand corrected and will downgrade my expectations.

:beer:

 

[Anonymous]

Yes, upon reflection Ron, I think you are right :eusa-think:
Having experienced the Audi Service, where a minor issue like this (the payment for such a small amount of fuel) just would never have arisen,

And nor would it have on this occasion had the owner not been running her car on petrol fumes :sleeping-yellow:

 

[Anonymous]

I got my car back last night. As I understand there was a problem with the fuel pump meaning the fuel pressure was actually dropping to zero at some points.

I am pleased to say the car is running fine now. I was not charged for the fuel or the courtesy car (just obviously the fuel I used whilst driving the courtesy car). The part alone cost over £300 so I am pleased that the warranty covered it.

I can now get back to enjoying my car.

 

[Anonymous]

£10 for fuel to test a car does, to me, seem a little petty / mean of the Dealer on this occassion :thumbdown:

Totally disagree with this statement. Had the car not been so low on fuel the subject would never have been broached. Surely £10 is about the minimum amount that can be purchased and it is all going into the fuel tank. So all that is not used will be left available in the fuel tank.
I never ask my plumber to pay for the water that he allows to run down the drain or that he uses to top up my boiler when he services it. Sometimes you just have to pay your own way and not expect gratuities

I appreciate your response but when I left my car the fuel light was not on. When my car is in for a servie I expect things like fuel etc to be used (within reason) but my feeling was that the fault with the car was not a fault caused by me or general wear and tear. I purchase a new car for the reliabilty etc and I therefore I should not be contributing to a warranty repair and in the end I did not have to pay, I am please Peugeot agree with my thoughts.

 

[RCZ1]

Great news Faye that your car is now sorted out and running well.

Hopefully it will be the last of your problems. :thumbup:

 

[Anonymous]

£10 for fuel to test a car does, to me, seem a little petty / mean of the Dealer on this occassion :thumbdown:

I agree. They used it up so they top it up !!
Especialy as this customer has had such bad luck.

 

[Anonymous]

Great news Faye that your car is now sorted out and running well.

Hopefully it will be the last of your problems. :thumbup:

Unfortunately I have the noise that others have mentioned when going over rough road/bumps at a slow speed so I guess it's to do with the suspension (this website is very helpful!!) . I will have to speak to my local garage and see what they say. At the rate I'm going through parts I will have a brand new RCZ

Oh well another trip to the garage but I still love my car :Moony:

 

[VASS]

Yes, upon reflection Ron, I think you are right :eusa-think:

Having experienced the Audi Service, where a minor issue like this (the payment for such a small amount of fuel) just would never have arisen, I am wrong to use this as the benchmark to gauge other's performance / customer service against.

I stand corrected and will downgrade my expectations.

:beer:

100% agree, you get what you pay for.